Associate, Customer Care

Who we are 

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your Mission 

At Bitpanda, we believe that great customer service is the heart of a great company. As a Customer Support Associate, you’ll be the first point of contact for our users — answering their questions, solving problems, and making sure they feel supported every step of the way.

This is a perfect role if you’re just starting your career, enjoy helping people, and want to grow in a fast-paced, international company.

What You’ll Do

• Support our users via live chat and tickets with clear, friendly, and timely communication
• Help customers solve everyday issues and make their Bitpanda experience smooth and positive
• Learn our tools and processes, no prior experience needed, we’ll teach you everything
• Share feedback with the team to improve the way we support our users
• Work in a shift system (including evenings and weekends) with schedules planned in advance

Who You Are

• You have some customer-facing experience (hospitality, retail, reception, etc.)
• You speak English fluently and at least B1 level German or any other EU language (enough for simple conversations)
• You’re empathetic, friendly, and enjoy helping people
• You stay calm and reliable, even when things get busy
• You’re curious about fintech, investing, or crypto and excited to learn more

What’s in it for you

• Hybrid-working model with 25-Work From Anywhere days*
• Competitive total compensation package including participation in our stock option plan
• Market-leading benefits programs shaped  by our Time & Flexibility policies*
• Company-wide and team events — both in-person and virtually!
• Bitpanda swag to keep you living the brand

And, above all, the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

* These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).