Senior Associate - Community & Retention (Telegram version)

Who we are 

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission

As a Senior Associate within the Community Support team at Bitpanda, your mission is to help us relaunch and redefine our Telegram presence into a vibrant, proactive, and engaging space. You will serve as a visible and trusted representative of Bitpanda in our Telegram communities, combining your social media flair with a strong customer support background to enhance sentiment, support users, and foster healthy community interactions in real time.

You’ll moderate discussions, spark engaging conversations, and embody our brand voice, sharing both official updates and friendly, community-first content (yes, that includes memes and vibe checks). If you’re passionate about crypto, community spaces, and bringing people together through impactful conversations, this role is for you.

What you’ll do

• Be the face and voice of Bitpanda on Telegram, ensuring we maintain a helpful, engaging, and safe community space in German (primarily) and English.
• Proactively engage with community members by sharing updates, responding to questions, initiating discussions, and creating a positive environment using both official content and informal, relatable interactions.
• Moderate the Telegram groups according to internal guidelines: remove inappropriate content, issue warnings, and escalate or ban when necessary.
• Support community sentiment and trust, acting as a liaison between Bitpanda users, moderators, and internal teams by surfacing valuable feedback and sentiment trends.
• Monitor Telegram activity patterns and key discussions, identifying and reporting on sentiment shifts, trends, and high-impact moments in cooperation with the larger community team and to the leadership team.
• Be present across flexible hours, adapting your schedule to high-activity periods, breaking news, or relevant global events.

Who you are 

• Experienced Community Manager or Moderator, preferably with proven experience managing Telegram or similar chat-based communities. Experience directly in the crypto, fintech, or finance space is a plus.
• Bilingual communicator: Fluent in German (native or near-native level) and comfortable engaging in English with professionalism and personality. Other European languages are a plus.
• Customer-Centric and a naturally social mindset: Passionate about the customer experience with a keen sense of what builds loyalty and drives engagement in online spaces.
• A great Bitpanda culture fit: proactive, collaborative, and excited to contribute to a fast-paced, evolving environment
• Clear Communicator: Effective across all levels, including insight sharing, escalation handling, and feedback delivery.

What’s in it for you

• Hybrid-working model with 25-Work From Anywhere days*
• Competitive total compensation package including participation in our stock option plan
• Market-leading benefits programs shaped  by our Time & Flexibility policies*
• Company-wide and team events — both in-person and virtually!
• Bitpanda swag to keep you living the brand

And, above all, the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

* These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).