Customer Onboarding Project Manager - German

Who we are 

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 4 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission

As the Customer Onboarding Project Manager for the German market, you will be at the forefront of ensuring our clients' smooth transition into our services. This role is ideal for someone who thrives in a fast-paced, client-facing environment where they can apply both technical know-how and project management skills.

What you’ll do

• Lead and coordinate the end-to-end customer onboarding process, ensuring seamless integration, clear communication, and timely project execution.
• Work closely with the sales team to understand client requirements and help craft tailored solutions that align with their needs.
• Conduct technical presentations, product demonstrations, and workshops to educate and onboard prospective clients. Act as the main technical point of contact throughout the sales cycle, addressing any technical questions or concerns.
• Manage the onboarding process until the handoff to the post-launch support team, ensuring a smooth transition and client satisfaction.
• Gather client feedback and collaborate with internal teams to refine product offerings and improve the onboarding experience.
• Be great at conceptualising slides in order to run certain onboarding activities

Who you are

• Manage onboarding projects efficiently, ensuring timely completion and organisation of tasks.
• Understand and explain technical solutions, while troubleshooting basic product issues.
• Convey complex information clearly, while actively listening to and addressing client needs.
• Work closely with sales, product, and support teams to ensure seamless onboarding and adjust onboarding plans as needed to meet client requirements and market conditions.
• Use customer data and feedback to improve processes and enhance the onboarding experience.
• You are fluent in English and German

What’s in it for you

• We're proud of our flexible working model that includes 2 days (minimum) working from the local Hub, plus 60 Work From Anywhere days annually
• Total compensation package including participation in our Bitpanda stock option plan
• Competitive benefits programs and policies shaped by our flexibility-first philosophy 
• Exclusive premiums when trading on Bitpanda
• Company-wide and team events — both in-person and virtually!
• Bitpanda swag to keep you living the brand

And, above all, the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.