Senior Business Analyst, Bitpanda Technology Solutions

Who we are 

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 4 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission

Bridge the gap between business needs and technical solutions, ensuring that customer requirements are clearly understood and effectively communicated to engineering teams, to help over 20 million people invest and trade seamlessly.

What you’ll do 

• Collaborate with customers and engineering teams  to gather, clarify, align and document business requirements for new features and solutions.
• Translate customer & business needs into detailed technical specifications and user stories (story-splitting, defining acceptance criteria, managing dependencies) for development teams.
• Work alongside with Product Managers to maintain, guide prioritisation, and refine the product backlog, ensuring alignment with business priorities.
• Assist sales, pre-sales, and customer success teams by participating in product features, demos, and addressing customer-specific inquiries.
• Guide customers through their onboarding process by ensuring the technical configuration and requirements are met and aligned.

Who you are

• 5+ years of experience in a Business Analyst role within FinTech, Banking, or similar industries, with in-depth business knowledge and a proven ability to gather, understand and document customer requirements effectively.
• Strong communication and collaboration skills, with the ability to work closely with both business and technical stakeholders in a dynamic, agile setting.
• A track record supporting B2B customers and translating business requirements into actionable solutions.
• Highly adaptable, thriving in an environment that evolves quickly, where priorities can shift rapidly, and where ambiguity is common.
• Excellent problem-solving and critical-thinking abilities, able to work under pressure and find solutions to complex challenges.

What’s in it for you

• We're proud of our flexible working model that includes 2 days (minimum) working from the local Hub, plus 60 Work From Anywhere days annually
• Total compensation package including participation in our Bitpanda stock option plan
• Competitive benefits programs and policies shaped by our flexibility-first philosophy 
• Exclusive premiums when trading on Bitpanda
• Company-wide and team events — both in-person and virtually!
• Bitpanda swag to keep you living the brand

And, above all, the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.