Associate,Customer Care - night shift

Who we are 

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 4 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission

Are you someone with enthusiasm and belief in providing excellent customer service? If so, we are looking for people like you to join our frontline Customer Service club as a Customer Care Associate for the night shift. You will be the backbone of our business by supporting our customers. You will be the face and voice of Bitpanda, delivering an exceptional and personal experience that builds trust and loyalty with every single interaction during night hours. You will join a team of passionate professionals whose goal is to provide a world-class service to our customers.

What you’ll do 

• Provide world-class service to Bitpanda’s customers, handling their requests in a timely and professional manner via ticketing system and live chat, building up long-term value for the company while increasing customer satisfaction. 
• Deliver company and team targets through strategic planning, collaboration, and consistent performance focus.  
• Dive deep into user feedback to identify key product and feature requests and liaise internally with teams to provide insights.
• Continuously strive to identify opportunities to improve ways in which Bitpanda can excel at supporting its customers. 
• Develop strong relationships with other departments and build an effective network to collaborate to increase customer satisfaction and NPS.

Who you are

• Relevant experience within Customer Care, Support or Sales, across a variety of channels including any ticketing system and/or live chat.
• Superb verbal and written communication skills – both English and German.
• Passion for investing and a keen interest in global financial markets is a plus.
• Flexible and adaptable to keep pace with an ever-changing environment, available to work the night shift (11pm until 6.30am).
• Experience with Customer Care systems i.e. Zendesk is desirable (not mandatory).

What’s in it for you

• We're proud of our flexible working model that includes 2 days (minimum) working from the local Hub, plus 60 Work From Anywhere days annually
• Total compensation package including participation in our Bitpanda stock option plan
• Competitive benefits programs and policies shaped by our flexibility-first philosophy 
• Exclusive premiums when trading on Bitpanda
• Company-wide and team events — both in-person and virtually!
• Bitpanda swag to keep you living the brand

And, above all, the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.