NextGen Program, Customer Care (Working Student)

Who we are 

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 4 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission

Looking to get a head start on your career while studying & learning even more? We’re looking for part-time flexible students who are eager to learn about our business domain, customer centricity, and service delivery on Bitpanda’s frontline teams.

Join our NextGen program where you’ll deep dive into the heart of Bitpanda, and get to know all branches of our organisation.

What you’ll do 

• Learn, end to end, about Bitpanda’s products, services and business domain, and apply your learnings from your study in a real-world situation.
• Provide world-class service to Bitpanda’s customers, handling customer requests promptly and professionally via email and live chat, building up long-term value for the company while increasing customer satisfaction. 
• Dive deep into user feedback to identify key product and feature requests and liaise internally with teams to provide insights and drive solutions alongside your mentor.
• Continuously strive to identify opportunities to improve how Bitpanda can excel at supporting its customers. 
• Develop strong relationships with other departments and build an effective network to collaborate on increasing customer satisfaction and Net Promoter Score.

Who you are

• A solution-oriented bachelor or master's degree student in a relevant domain like Computer Science, Marketing, Legal, Finance etc. looking for part-time work (16+ hours p/w) alongside your study.
• Flexible and adaptable to keep pace with an ever-changing environment, available to work different shift patterns and weekends around your study. 
• Excellent at verbal and written communication – both English and German, French or Italian.
• Passionate about investing, technology, sales, marketing, customer experience and so much more!

Why join our Den

• Countless learning opportunities across countless areas of the financial services and blockchain industry.
• Work on real-life problems and solve real-life issues for millions of people around the world.
• Delicious onsite lunches, a superb barista and loads of snacks to keep your engine going.
• Engaging events like our NextGen meetups, Bitpanda Football Club, Business Runs, Workshops and once a month special Thursday evening drinks.

What’s in it for you

• We're proud of our flexible working model that includes 2 days (minimum) working from the local Hub, plus 60 Work From Anywhere days annually
• Total compensation package including participation in our Bitpanda stock option plan
• Competitive benefits programs and policies shaped by our flexibility-first philosophy 
• Exclusive premiums when trading on Bitpanda
• Company-wide and team events — both in-person and virtually!
• Bitpanda swag to keep you living the brand

And, above all, the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.