Director, BTS Partner Success

Who we are 

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 4 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission 

The Director of Partner Success at Bitpanda will be responsible for driving partner satisfaction, retention, and growth by building and nurturing strong relationships with our BTS partner network. You will lead a team dedicated to ensuring our partners have the tools, resources, and support needed to maximise the value they deliver to their customers using our solutions. This role requires a strategic thinker with a proven track record in partner management, customer success, and business development.

What you'll do

• Execute and Develop a comprehensive partner success strategy aligned with overall company goals.Identify opportunities for partners to expand their business with our solutions and work closely with them to drive growth or upsell / cross sell additional solutions.
• Lead and mentor a team of Partner Success Managers, providing guidance, coaching, and development opportunities whilst delivering exceptional partner experiences.
• Proactively monitor key metrics related to partner satisfaction, retention, and growth; use data-driven insights to continuously improve partner success initiatives.
• Ensure regular engagements and business reviews with our Partners to review their business and jointly identify opportunities of business growth (eg user acquisition, marketing, additional assets/solution listings)
• Proactively identify and address any issues or challenges faced by partners, ensuring they are resolved quickly and effectively. Serve as an escalation point for partner-related issues and work to ensure a positive outcome for both the partner and the company.
• Work closely with sales, marketing, and product, teams to align partner success initiatives with overall company objectives. Support the Partner Enablement teams to ensure a smooth onboarding and go-live for our Partners

Who you are:

• 8+ years of leadership experience in sales with strong foundations in partner management, customer success and business development in a SaaS or similar B2B enterprise environment, ideally in fintech and/or banking
• Experience leading and developing high-performing teams.
• Strong interpersonal and communication skills with the ability to build and maintain relationships with partners and key stakeholders at all levels.
• Strategic thinker with excellent problem-solving abilities.
• Data-driven mindset with the ability to analyse and act on key performance metrics.
• Ability to manage multiple priorities and thrive in a fast-paced, results-oriented environment.

What’s in it for you

• We're proud of our flexible working model that includes 2 days (minimum) working from the local Hub, plus 60 Work From Anywhere days annually
• Total compensation package including participation in our Bitpanda stock option plan
• Competitive benefits programs and policies shaped by our flexibility-first philosophy 
• Exclusive premiums when trading on Bitpanda
• Company-wide and team events — both in-person and virtually!
• Bitpanda swag to keep you living the brand

And, above all, the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.