Field Applications Scientist (US)

bit.bio is an award-winning spinout from the University of Cambridge. Our breakthrough technology combines synthetic and stem cell biology for the precise, efficient and consistent reprogramming of human cells used in research, drug discovery, and cell therapy. At bit.bio, we are passionate about engineering human cells that will enable the medicine of the future. To do this we need talented and curious people who want to make an impact on the future of science and therapeutics.

As a team of individuals, we value science, collaboration, openness, curiosity and creativity. We are united by trust and respect for each other.

Location: Homebased - US (East or West Coast preferred)

Type: Full time, permanent 

Salary: Competitive / Hours: 40 p/w

Willingness to travel up to 50% within US territory

Your role in our team:

We are looking for an outstanding Field Applications Scientist (FAS) to ensure customer success for bit.bio’s ioCells portfolio of products and drive market adoption. This individual will provide premier support and field technical enquiries from our customers and partners within the US. 

The FAS will leverage their experience in cell culture, genome editing, iPSC reprogramming, and high-throughput screening to set up assays relevant to customer research goals leveraging our platform’s capabilities. This person will conduct training, design projects, address technical enquiries and troubleshooting to drive repeated purchases.  

Unparalleled care for the user experience and support from the FAS team is critical to maintaining bit.bio’s sales momentum and growth.

Your key responsibilities will include:

• Deliver exceptional pre/post-sales applications support; educate customers on the use of our technology and help them conduct their experiment to maximise their research success.
• Manage and field incoming technical enquiries. This will require strong organisation, documentation, and prompt communication with relevant stakeholders to ensure a response is provided in a timely and effective manner.
• Work closely with the US Field Sales team to prioritise and support customer success and growth for OTS products and partnership deals.
• Develop best practices and infrastructure for customer support: revise and develop training documents (user manuals, FAQs, video tutorials, online protocols), technical presentations and maintain tracking methods for customer’s technical enquiries.
• Build the scientific credibility of the FAS, ioCells and technology platforms from understanding the customer’s research requirements to help them design, implement, analyse and interpret their experiments. 
• Support the development of new applications for our range of ioCells, opening opportunities to penetrate new markets. This will require working in the laboratory from time to time to generate new data requirements obtained from customer feedback and market research. 
• Persuasively deliver technical, customer-facing seminars covering a variety of scientific research areas, applications, products, and data related to bit.bio’s technology platforms and cell products. 
• Act as a customer advocate by communicating internally information related to product feedback, competitive intelligence, market trends, and effectiveness of marketing, positioning, and field tactics.
• Work alongside Product Management and Marketing in new product launches and promotions. This will involve training on new cell type assays, adding to product launch strategies by identifying existing and new customers for demos and data generation, aiding in developing protocols and user manuals.
• Support a network of early access and KOL customers to drive the awareness and reputation of our platform and deepen customer relationships with scientific leaders. 

You…

• Hold a minimum of a Master’s degree in Cell or Molecular Biology field (or equivalent experience), with proven industry experience in a research and/or commercial role in one or more of the following areas: CRISPR-based genome editing, iPSC reprogramming, cell culture, cell assays, or high-throughput screening applications.
• Highly motivated with the ability to work independently and in a dynamic team environment.
• Ability to develop solutions to complex problems that require innovation and collaboration.
• Customer focused with a demonstrated commitment to customer success.
• Have strong verbal, written and interpersonal communication skills to effectively deliver technical presentations, handle customer issues and work collaboratively to support the efforts of the sales team. 

With essential experience in…

• Previous experience in a customer-supporting role for a reagents or instrument provider within the life sciences industry.
• Hands-on experience in demonstrating, setting up and troubleshooting reagents or instruments in life sciences research laboratories.
• Proven ability in experimental design, data interpretation, troubleshooting and optimisation.
• Strong verbal, written, and interpersonal communication skills, with the ability to deliver technical presentations, resolve customer issues, and collaborate effectively with sales teams.
• Skilled in managing multiple customer relationships (internal and external), maintaining strong organisational skills, and providing efficient solutions under tight timelines.
• Ability to learn quickly and thrive in a fast-paced, innovative startup environment, working closely with cross-functional and geographically distributed teams.
• Proficiency in verbal and written English.
• Willingness to travel within the US, averaging up to 50%.

…and possibly…

• PhD qualification in a relevant field.
• Working expertise using a CRM software.

More reasons to join us:

bit.bio provides a vibrant and dynamic work environment in an exciting, fast-moving time for biology. We work with cutting edge technologies and with our world-leading scientific advisory board. We conduct pioneering work with real-world impact.

We trust our people to make significant contributions early on with opportunities to be involved in projects that are key to the success and growth of our young company. We invest in people, creating opportunities for personal development in an inclusive multi-skilled team with ambitious goals that provide opportunities to learn on the job from each other.

Creativity and open minds are encouraged for everyone to contribute to the success of the company.

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