Field Applications Scientist (West Coast US)

About biomodal

Join the multiomic revolution! Over the last 20 years, genomic technologies have enabled significant discoveries that bring the promise of personalised medicine closer than ever before. But after two decades of research, it’s clear that genetic variation only tells part of the story – biology is dynamic and more complex than A, C, T, G. Already, the added information from a multiomic view of biology is yielding important insights into cancer, ageing, and neurological disease, and is poised to revolutionise how we understand health and disease beyond canonical variation in DNA.

biomodal is an omics-based life sciences technology and analytics company, delivering products that bring the dynamism of our ever-changing biology into focus. Our team is dedicated to developing the most advanced solutions to interrogate and understand the complex interplay of genomics and epigenomics.

We have launched our first products, the duet +modC and duet evoC solutions, with more in the pipeline, and are looking to grow and evolve our business accordingly.  This is an incredible opportunity to step into an exciting, early-stage company at the cutting edge of science with exceptional growth and market impact potential.

Multiomics is the future – come and join the biomodal team!

The team

World-leading researchers are working with us to demonstrate the utility of our current products and crystalising requirements for future products.   We are rapidly expanding and evolving our workforce to support our early access customers and are preparing for broader customer adoption and new customer collaborations.

You will be working closely with both the commercial and scientific groups within biomodal to drive early adoption of our technologies through collaboration with academic and commercial scientists. The team leverages its knowledge of epigenetics, genomics, NGS sample preparation and data analysis to ultimately match our platform capabilities with our customer’s requirements.  As such, the team forms the vital link between our potential customer pool and our product development activities, requiring a great blend of technical, communication and commercial skills.

The role

This is a great opportunity for someone with a deep understanding of genomics and omics-based technology that wants to use their knowledge in a different shape of role.  Here you will be working with other scientists helping them get the best out of biomodal’s technology and using the knowledge gleaned from this to inform our product development activities.  If you have a deep understanding of NGS protocols and perhaps feel a career in the lab is not for you, then this may be what you’re looking for.

The biomodal Field Applications Scientist (FAS) is responsible for providing best in class training, technical support, and consultation to customers  In this role you will manage the end-to-end technical/application experience by meeting and working directly with customers.   There is a strong focus on helping customers bring our analysis pipeline online, so experience with software installation and DevOps would be highly desired.

Through close customer relationships you will serve as the scientific advisor of the company, liaising between our customers and biomodal’s Sales, Marketing and R&D Teams.

FAS responsibilities will be remote and on customer site and include providing pre- and post-sales support associated with complex inquiries and requests, such as (but not limited to)

• Troubleshoot customer complaints related to biochemistry, assay or experimental design, software, instruments, or user's technical skill. Escalate to appropriate internal resources as necessary to maximize customer uptime and minimize customer effort.
• Provide advice and support to customers in the field of bioinformatics, with a focus on genomics data analysis, next-generation sequencing (NGS) data analysis, and high-throughput data management.
• Collaborate with customers to understand their technical requirements and provide solutions to address their scientific challenges and maximize the use of bioinformatics tools and platforms. This may include providing training, troubleshooting, and on-site support.
• Creation of training materials,
• Giving technical presentations, performing methods training

The FAS role necessitates a high degree of independence, with success being measured by the positive experiences and continued scientific successes of our customers.

The person

We are looking for a technically strong, customer focused individual who has a background in omics/NGS and ideally a flair for supporting customers across the implementation and post sales process.

• MS plus proven experience in the subject field or PhD with proven genomic experience (molecular biology, genomics, biochemistry etc).
• Knowledge of genomics, sequencing applications, and methods that apply to short-reads technology.
• Prior field experience supporting customers in a highly technical field (preferred)
• Proficient with general lab best practices and common Molecular Biology techniques.
• Capacity to interact with principal investigator-level scientists as well as bioinformaticians and laboratory personnel.
• Proven ability to troubleshoot and resolve technical issues.
• Strong written and verbal communication and superior presentation and training skills.
• Previous experience with CRM tools highly preferred
• Ability to operate as an independent contributor and as a cooperative member of a team.
• Commitment to providing outstanding customer service. Ability to successfully operate in a fast paced, rapidly changing environment.
• Must be willing to travel up to 50%+. This person should be based on the West Coast of the US (CA,OR, WA)
• Working experience using NGS library preparation tools and/or next generation sequence analysis tools.
• Experience supporting software installation and troubleshooting.

This role would be ideal for a commercially minded scientist who wants to be part of a team, trail-blazing a new product line that is promises to disrupt the DNA sequencing landscape.

Benefits

• Annual bonus scheme
• Generous 401K plan
• Private health care for yourself and family
• 20 days annual leave
• Life Insurance
• Car allowance
• Home office allowance