Operations and Control Specialist

Company Overview

Since 1992, Big Ticket LLC has been offering huge cash prizes and dream cars, creating unforgettable experiences for our customers. Our monthly guaranteed draws give participants the chance to win massive cash prizes, luxury cars, and more, with millions of dirhams awarded to lucky winners every month.

At Big Ticket, we’re more than just a raffle; we create moments of hope, joy, and excitement for people around the world. With a mission to turn dreams into reality through exciting games and entertainment and make every draw an event to remember.

Purpose and Objectives for the Role 

The Operations and Control Specialist plays a critical role in maintaining operational integrity, compliance, and risk management across Big Ticket’s front-line activities. This position is responsible for overseeing daily operational processes, identifying and addressing process gaps, managing incident reporting, and supporting cross-functional reporting with Finance and Compliance.

Overall Responsibilities

• Monitor and ensure compliance with operational processes, standards, and procedures.
• Conduct regular reviews and audits to identify process gaps and recommend improvements.
• Manage the end-to-end incident reporting process, including escalation and documentation.
• Perform regular risk assessments to highlight operational vulnerabilities.
• Work closely with Finance and Compliance to generate reports, support audits, and meet regulatory requirements.
• Track the effectiveness of operational controls and contribute to a culture of continuous improvement.
• Support training and awareness efforts across teams on operational best practices.

Skills Required

• Strong understanding of operational risk and compliance principles.
• Excellent analytical and problem-solving skills with the ability to interpret data and recommend actions.
• Proficiency in preparing clear, data-driven reports for internal and external stakeholders.
• Experience working in high-volume, fast-paced operational environments.
• High level of integrity and attention to detail.
• Ability to influence cross-functional teams and drive accountability.

Qualifications Required

• Bachelor’s degree in Business, Risk Management, Operations, or a related field. (Preferable)
• Experience in compliance, operations control, or audit is highly desirable.

Working Conditions / Environment

• Abu Dhabi