Technology Operations Manager

We don’t think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional. 

Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. We’re building a digital services aggregator platform, with a strong telco foundation, and a profitable growth strategy that empowers users to drive their own experience—subscribe once, source from many, and only pay for what you actually use. 

Since being founded in 2021, we’ve acquired Virgin Mobile MEA, Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated  colleagues across Chile, Colombia, KSA, Kuwait, Mexico, Oman, Pakistan and UAE. 

To disrupt for good takes a rebellious spirit, a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity, and together, we disrupt the way we and others thinkin about our lives for good.  

Do you want to exchange ideas, learn from each other and leave your mark on our journey? This is the place for you. 

Why this role matters:

As Technical Operations Manager, you will lead the end-to-end operations of our Intelligent Network (IN), Value-Added Services (VAS), and Online Charging Systems (OCS) — the core platforms driving FRiENDi’s customer experience and revenue performance. Integration with host operator(s) for services such as Data, Voice, and SMS — and ensuring the reliability of these connections — is a critical focus of this role. You will manage system & application reliability, product enablement, SIM/eSIM and voucher lifecycles, vendor coordination, and compliance with local regulatory requirements. This cross-functional leadership role ensures that our digital and telecom services remain stable, secure, and continuously optimized — serving as the bridge between technical operations, vendors, and government agencies.

What success looks like:
In your first year, you will:

• Maintain exceptional platform uptime and operational reliability across IN, VAS, and OCS.
• Ensure 100% uptime for all integrations with host operator(s) in Oman.
• Implement structured KPI dashboards and reporting processes to track service performance, uptime, and SLA compliance.
• Lead accurate and timely management of SIM/eSIM orders and voucher lifecycles, ensuring 100% system and HLR synchronization.
• Strengthen vendor management workflows, ensuring all partners meet FRiENDi Oman’s technical and performance expectations.
• Serve as FRiENDi’s focal point for external bodies and agencies (such as the Royal Oman Police, Public Prosecution, and telecom regulators).
• Deliver timely reporting, audit readiness, and zero non-compliance against legal and regulatory obligations.
• Foster a high-performance operations team culture focused on accountability and continuous improvement.

Why this is for you:
If you're keen to lead complex telco operations, ensure national-scale availability of services, and collaborate with multiple stakeholders across commercial, regulatory, and technical domains — this is your calling. We’re looking for someone unafraid to own outcomes, engineer continuity, and shape operations that underpin millions of customer journeys.

Key Responsibilities

In this role, you will:

● Lead day-to-day operations of FRiENDi Oman’s IN, VAS, and OCS platforms, ensuring high availability and reliability.
● Collaborate with the host MNO to maintain end-to-end service integration across Data, Voice, and SMS.
● Manage SIM/eSIM and voucher lifecycle processes, ensuring accurate synchronization with internal systems and HLR.
● Monitor platform performance using tools like Grafana or Zabbix, and resolve incidents through root cause analysis and escalation management.
● Track and report operational KPIs related to uptime, SLA compliance, and service quality.
● Coordinate with vendors, internal teams, and regulatory bodies to meet technical, legal, and performance standards.
● Support audit readiness, compliance procedures, and operational governance across all technical domains.

Qualifications & Attributes

We’re seeking someone who embodies the following:

Education
● Bachelor’s degree in Telecommunications, Computer Science, or a related technical field.

Experience
● 6-10 years in IN, VAS, or OCS platforms
● Strong experience in managing MNO integration, SIM/eSIM, and real-time service platforms.

Technical Skills

● Must-haves:

○ Strong knowledge of telecom service platforms including IN, OCS, VAS, SIM/eSIM, and voucher systems

○ Understanding of signaling protocols such as Diameter, CAMEL, and MAP

○ Hands-on experience with monitoring and observability tools such as Grafana, Zabbix, or Dynatrace

○ Proficiency in Linux-based environments for troubleshooting and analysis

○ Proven track record in incident response, SLA management, and service performance reporting 

● Nice-to-haves:
○ Certifications such as ITIL, PMP/Prince2, or similar.
○ Exposure to cloud-native telecom stacks and automation tools.

Unique Attributes
● Thrives in fast-paced, SLA-driven environments with high service reliability requirements.
● Strong stakeholder management skills—able to work across vendors, regulators, and internal domains.
● Detail-oriented with strong documentation, reporting, and audit-readiness practices.
● Team player with leadership ability and a hands-on approach to complex technical challenges.

What we offer:

• Rapid learning opportunities - we enable learning through flexible career paths, exposure to challenging & meaningful work that will help build and strengthen your expertise.
• Hybrid work environment - flexibility to work from home 2 days a week in the UAE & Pakistan.
• Healthcare and other local benefits offered in market.

By submitting your application, you acknowledge and consent to the use of Greenhouse & BrightHire during the recruitment process. This may include the storage and processing of your data on servers located outside your country of residence. For further information, please contact us at dataprivacy@beyond.one.