CLM - Design & Operations Manager

We don’t think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional. 

Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. We’re building a digital services aggregator platform, with a strong telco foundation, and a profitable growth strategy that empowers users to drive their own experience—subscribe once, source from many, and only pay for what you actually use. 

Since being founded in 2021, we’ve acquired Virgin Mobile MEA, Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated  colleagues across Chile, Colombia, KSA, Kuwait, Mexico, Oman and UAE. 

To disrupt for good takes a rebellious spirit, a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity, and together, we disrupt the way we and others thinkin about our lives for good.  

Do you want to exchange ideas, learn from each other and leave your mark on our journey? This is the place for you. 

Mission Statement

At Beyond ONE, we’re redefining roles and breaking barriers to create a world where everyone has the power to drive their own digital journey.

We’re a dynamic, fast-growing team on a mission to Think Beyond, Achieve Together, and Deliver for Impact in high-growth markets worldwide.

Since 2021, we’ve expanded rapidly, bringing Virgin Mobile MEA, Friendi Mobile MEA, and Virgin Mobile LATAM under our belt. With 6.5 million subscribers and a team of 1,600 across seven countries, we’re building a revolutionary platform.

If you’re excited to challenge the norm, thrive in a collaborative environment, and create lasting change, join our journey. Let’s build the future together!

Role Purpose

• Why this role matters: As the CLM – Design & Operations Manager, you will play a pivotal role in delivering customer lifecycle management journeys that enhance engagement, boost retention, and drive long-term value growth. Your work will help transform customer relationships into lasting business impact and ultimately shape how we disrupt the market.
• What success looks like: During your first year, you will design and launch end-to-end customer lifecycle journeys, regularly analysing and refining them to meet our business targets.
• Why this is for you: If you're keen on using data, technology, and creativity to redefine customer engagement, hit us up. We're looking for someone ready to work in a fast-paced, high-growth environment and make an impact from Day One.

 

Key Responsibilities

In this role, you will:

• Lead the end-to-end delivery of planned CLM campaigns and interactions, ensuring a seamless customer experience, a cohesive lifecycle journey, and the achievement of key performance indicators.
• Design, test, implement, and manage high-quality, timely customer campaigns that drive CLM revenue growth and improve customer retention.
• Collaborate with CLM, Technology, Data/BI, Product, and Customer Care teams to drive successful delivery of the CLM campaign roadmap.
• Identify and apply learnings from previous campaign performance to enhance future CLM interactions, ensuring alignment with strategic goals and customer engagement objectives.
• Manage and update the CLM campaign library to ensure accessibility, consistency, and reusability of campaign assets and knowledge.
• Actively contribute to the development and prioritisation of the CLM campaign roadmap, ensuring alignment with broader business and marketing objectives.
• Serve as the key owner of the customer contact strategy, using analytics and past performance to propose and implement optimal contact approaches.
• Support the evolution of customer analytics, segmentation, and predictive modelling by contributing campaign insights to the CLM Analytics & Modelling Roadmap.

Qualifications & Attributes

We’re seeking someone who embodies the following:

• Education: Bachelor's degree in Computer Science, Marketing, Mathematics, Management Information Systems, Business Administration, Statistics, or a related field.
• Experience: Minimum of 5 years of relevant work experience in similar roles.

 

• Technical Skills:
  • Must-haves:
• Experience with marketing automation and campaign management tools.
• Proven track record in omnichannel campaign delivery.
• Advanced analytical skills with the ability to convert complex data into actionable insights.
• Hands-on experience in SQL for data extraction, manipulation, and transformation.
• Proficient in data visualisation tools such as Power BI, Tableau, or similar platforms.
• Solid understanding of the telecommunications industry.
• Nice-to-haves:
• Work experience across diverse cultures and geographies is advantageous
• Proficient in statistical analysis, quantitative analytics, and forecasting.
• Unique Attributes:
  • Thrives in complex design environments and cross-functional teams, with the agility and critical thinking required in a fast-paced market.
  • Displays a methodical work style and strong analytical mindset, with ownership of the customer lifecycle, campaign calendar, and commercial outcomes.
  • Demonstrates proactive thinking, agile execution, and structured management of campaign programs.

Additional Resources

Learn more about Beyond ONE by exploring the following:

• Beyond ONE Values
• Beyond ONE LinkedIn Page
• How Values Build Belonging, by our Group Chief People Officer

 

Our Hiring Process

Here’s what you can expect during the interview process:

1. Recruiter Chat: A conversation to understand your background, ambitions, and expectations.
2. Hiring Manager Interview: A deep dive into the role, your experience, and how you could add value to our team.
3. Feedback Loop: Depending on the role, you’ll meet with key stakeholders across the organization to get a 360° view of the role.
4. Leadership Interview: For senior roles, expect a conversation with our leadership or CEO to align on vision and cultural fit.

Our Commitment to Feedback

At Beyond ONE, we are dedicated to offering clear and constructive feedback throughout the interview process. If you reach the interview stage but aren't selected, we will provide feedback to help you understand what our team appreciated in your application and where we identified gaps. We believe offering thoughtful feedback is essential for building trust and fostering long-term relationships, even with candidates we may not hire.

Our Compensation Approach

Our compensation reflects our commitment to fairness, performance, and regional competitiveness. With market-aligned salaries and tailored benefits across our locations, we aim to support your well-being and professional growth. Your Recruiter will share more details during the interview process.

What we offer:

• Rapid learning opportunities - we enable learning through flexible career paths, exposure to challenging & meaningful work that will help build and strengthen your expertise.
• Hybrid work environment - flexibility to work from home 2 days a week.
• Healthcare and other local benefits offered in market.

 

By submitting your application, you acknowledge and consent to the use of Greenhouse & BrightHire during the recruitment process. This may include the storage and processing of your data on servers located outside your country of residence. For further information, please contact us at dataprivacy@beyond.one.