Virgin Segment Specialist

We don’t think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional. 

Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. We’re building a digital services aggregator platform, with a strong telco foundation, and a profitable growth strategy that empowers users to drive their own experience—subscribe once, source from many, and only pay for what you actually use. 

Since being founded in 2021, we’ve acquired Virgin Mobile MEA, Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated  colleagues across Chile, Colombia, KSA, Kuwait, Mexico, Oman and UAE. 

To disrupt for good takes a rebellious spirit, a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity, and together, we disrupt the way we and others thinkin about our lives for good.  

Do you want to exchange ideas, learn from each other and leave your mark on our journey? This is the place for you. 

About the Role

The Virgin Segment Specialist will support Segment Managers in product implementations and coordination across technical, product, pricing, and business planning departments. The role ensures the smooth execution of tasks in alignment with company KPIs, and provides coordination across multiple teams.

What You Will Do

• Quality Testing: Test customer applications in pre-production and production environments. Report and follow up on issues to ensure a smooth customer journey.
• Offer Briefs: Write offer briefs in Arabic and English, describing the product journey and customer-facing business rules. Coordinate with marketing and member care teams to ensure alignment.
• Operational Support: Coordinate tasks across departments, follow up on production issues, open and track tickets, and collaborate with the member care team to enhance customer experience.
• Content Management: Manage home page and landing page changes and ensure smooth coordination between the Marketing Communications team and the website.

What You Will Need

• Education: Bachelor’s degree in Marketing, Business, Data Analytics, or related fields.
• Experience: 0-2 years of relevant experience.
• Skills:
• Basic knowledge of digital applications and development
• Data Analytics
• Coordination of multi-cultural teams
• MS Office proficiency
• Bilingual in English and Arabic preferred

Other Qualifications:

• Experience with customer application design tools (e.g., Figma, Sketch) is a plus
• Knowledge of UI/UX and AI tools is preferred

What we offer:

• Rapid learning opportunities - we enable learning through flexible career paths, exposure to challenging & meaningful work that will help build and strengthen your expertise.
• Hybrid work environment - flexibility to work from home 2 days a week.
• Healthcare and other local benefits offered in market.