FinTech Commercial Head

We don’t think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional. 

Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. We’re building a digital services aggregator platform, with a strong telco foundation, and a profitable growth strategy that empowers users to drive their own experience—subscribe once, source from many, and only pay for what you actually use. 

Since being founded in 2021, we’ve acquired Virgin Mobile MEA, Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated  colleagues across Chile, Colombia, KSA, Kuwait, Mexico, Oman and UAE. 

To disrupt for good takes a rebellious spirit, a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity, and together, we disrupt the way we and others thinkin about our lives for good.  

Do you want to exchange ideas, learn from each other and leave your mark on our journey? This is the place for you. 

About the Role

The Commercial Head at FRiENDi Pay (part of Beyond ONE) is critical in driving our payment services' strategic growth and market leadership. This individual is the important link between the business and the marketplace, ensuring we understand, anticipate, and respond to market dynamics, customer needs, and competitive pressures. 

By fostering robust communication and collaboration with customers, stakeholders, and partners, the Director gathers and leverages critical insights to shape and execute strategic plans that deliver innovative, timely, and cost-effective payment solutions. This role is essential in positioning FRiENDi Pay as a market leader and driving sustained business growth in alignment with our overarching strategy.

What You Will Do

Strategy & Growth:

• Identify and evaluate new business opportunities, including market expansion, customer segments, and potential partnerships.
• Undertake financial analysis and business case development for new initiatives and investments.
• Oversee the financial performance of commercial activities, ensuring alignment with budgetary requirements and strategic goals.
• Collaborate with executive management to contribute to the overarching strategic planning process.
• Develop and implement merchant and user acquisition strategies.

Product & Experience:

• Continuously evaluate and identify opportunities for enhancing product and service quality, functionality, and user experience.
• Lead initiatives to improve service delivery, product features, and customer satisfaction.
• Ensure compliance with Central Bank directives.
• Optimize the onboarding process for both merchants and users to ensure a seamless, efficient entry point to our services.

Overall Commercial Guidance:

• Help craft and implement comprehensive marketing and communication plans.
• Utilize market research and trend analysis to inform product positioning, pricing strategies, and marketing communications.
• Engage in consistent and strategic communication efforts with stakeholders.
• Promote increased transaction engagement through effective communication strategies.

Sales:

• Develop and implement effective sales strategies to achieve the company’s financial targets and expand market reach.
• Recruit, train, and lead a high-performing sales team.
• Conduct sales forecasting and strategic planning.
• Build and maintain strong, long-lasting customer relationships.
• Monitor and analyze sales performance metrics, providing regular reports to executive management.

What You Will Need

• Education: A university degree in business administration and an MBA are desirable.
• Experience: At least 10 years of experience in corporate commercial management, with a minimum of 5 years as a commercial officer for a bank or PSP.
• Skills:

• • Excellent project management and leadership skills.
  • Strong customer service orientation and ability to build lasting relationships.
  • Ability to manage multiple priorities in a high-pressure environment.
  • Persuasive and diplomatic with strong conflict-resolution skills.
  • Proficient in research and analysis of service-related issues and commercial models.

• Other Qualifications:
  • Proficiency in Business English.
  • Knowledge of the banking and Telco industries in Oman.
  • Understanding of commercial principles, data privacy laws, and business office operations.
  • Knowledge of commercial contracts in the payments industry.

What we offer:

• Rapid learning opportunities - we enable learning through flexible career paths, exposure to challenging & meaningful work that will help build and strengthen your expertise.
• Hybrid work environment - flexibility to work from home 2 days a week.
• Healthcare and other local benefits offered in market.