Head of CLM [Mexico]

We don’t think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional. 

Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. We’re building a digital services aggregator platform, with a strong telco foundation, and a profitable growth strategy that empowers users to drive their own experience—subscribe once, source from many, and only pay for what you actually use. 

Since being founded in 2021, we’ve acquired Virgin Mobile MEA, Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated  colleagues across Chile, Colombia, KSA, Kuwait, Mexico, Oman and UAE. 

To disrupt for good takes a rebellious spirit, a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity, and together, we disrupt the way we and others thinkin about our lives for good.  

Do you want to exchange ideas, learn from each other and leave your mark on our journey? This is the place for you. 

About the role:
Beyond ONE is seeking a dynamic and experienced Head of Customer Life Management (CLM) to join our team in Mexico. As a key player in the
telecommunications industry, Beyond ONE/Virgin Mobile is committed to providing innovative services and exceptional customer experiences. The Head of CLM for Mexico & Chile will play a pivotal role in driving customer engagement, retention, and revenue growth strategies across the digital ecosystem, including but not limited to mobile, fintech and travel lines of business.

What you will do:
● Implement and adapt global CLM strategies for the Mexico & Chile market, ensuring alignment with local customer preferences and market dynamics.
● Utilize customer data to drive segmentation, targeting, and campaign effectiveness, tailored to the Mexican & Chilean markets.
● Plan and supervise the implementation of local customer campaigns, ensuring they meet global standards and local market needs and objectives.
● Constantly monitor the health of customer base and campaign performance to identify opportunities and risks to drive weekly, monthly, and quarterly action
plans.
● Collaborate with cross-functional teams, including Marketing, Sales, and Product Development, to align CLM initiatives with overall business objectives.
● Monitor key performance indicators (KPIs) and metrics to measure the effectiveness of CLM initiatives and drive continuous improvement.
● Stay abreast of industry trends and best practices in customer value management to maintain Beyond ONE competitive edge.

What you will need:
● Bachelor´s degree in Marketing, Business Administration, Engineering or related field; MBA preferred.
● Proven track record of success in customer value management or related roles within the telecommunications industry, preferably with experience in the
mobile prepaid segment.
● Strong analytical skills with the ability to translate data into actionable insights.
● Excellent leadership and communication skills, with the ability to influence and collaborate across teams.
● Strategic thinker with a results-oriented mindset and a passion for driving customer-centric initiatives.
● Fluency in Spanish and English is required

What we offer:

• Rapid learning opportunities - we enable learning through flexible career paths, exposure to challenging & meaningful work that will help build and strengthen your expertise.
• Hybrid work environment - flexibility to work from home 2 days a week.
• Healthcare and other local benefits offered in market.