Product Lead (Member Engagement & Retention)

We’re Beauty Pie. We’re the world’s first luxury beauty and wellness buyers’ club. And we’re disrupting the beauty industry, one face cream at a time. 

Before we arrived on the scene, if you wanted really great beauty products, you had to shop at traditional beauty retail - and overpay for all the crazy markups. Now, our members have access to shop from the best-quality beauty and wellness products (from the leading labs in France, Switzerland, Italy, Germany, Japan, Korea, etc) and get a bigger piece of the Beauty Pie. 

We are looking for extremely entrepreneurial and experienced Product Leaders who value moving quickly and generating impact, highly skilled at prioritisation and delivering product initiatives across the company, have a proven track record of working in data- and metric- driven product organisations, and can help drive organisational change to become a product-led company. This is a senior and complex role with wide remit and direct responsibility for business results. 

As a Product Lead at Beauty Pie the three broad areas that you will be responsible for are owning the product direction, roadmap, KPIs and delivery for Member Engagement & Retention (which focuses on getting the existing members to discover the full value of Beauty Pie, stay engaged and retain, as well as getting non-members to convert to membership), upskilling & building the wider product team, and establishing & rolling out scalable product processes.

So, what will you be doing?

• Work closely with a cross-functional team of business stakeholders, engineers, and designers to build products that deliver on Retention-specific KPIs.
• Display strong leadership, organizational and execution skills.
• Is the primary driver for identifying significant opportunities, and driving product vision, strategies, and roadmaps in the context of broader organizational strategies and goals.
• Establish shared vision across the company for Retention by building consensus on strategies and priorities leading to product execution.
• Guide the teams on how to maximize impact through use of data and research to create effective hypotheses validation and experimentation frameworks prior to full scale build.
• Incorporate data, research, and market analysis to inform product strategies and roadmaps.
• Define and analyse metrics that inform the success of products.
• Lead a team of product managers, engineers, and other cross-functional representatives through the ideation, technical development, and launch of products.
• Communicate effectively & manage stakeholders across all levels of seniority up to C-suite and Founder level.
• Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm.
• Understand Beauty Pie’s strategic and competitive position and deliver products that are aligned with our mission and recognized best in the industry.

We believe it's all about mindset, great skills, the right attitude and a fantastic work ethic. If you’re aligned to our values, excited about the opportunity, and you’re really good at what you do (even if you don’t tick all the boxes) apply anyway! 

• Extensive experience in Product Management at a product-led company, with proven experience in a leadership role.
• Experience in a consumer-focused technology or e-commerce company.
• Data fluency and strong critical thinking and analytical skills.
• Proven track record of delivering high-performing products (measured via business impact generated.)
• Management experience with direct reports under your guidance and leadership.
• Experience leading data and ML products is preferred. 
• Past membership business or customer engagement and retention focus is preferred. 

What makes someone ‘Beauty Pie’?

Our culture is our DNA. It defines who we are, how we operate and how we hire. And it all springs from our values, which are very important to us:

• Bring Your ‘A’ Game: Take ownership & accountability. Make sh*t happen. Grow. Support. Evolve. Invent. Be open-minded. 
• Be Intelligently Rebellious: Challenge the status quo. Push boundaries. Embrace change. Think BIG.
• Be Customer Obsessed: Listen & learn. Take ownership. Act fast. Be humble & empathetic. Build & keep trust. Be grateful for feedback.
• It’s All For One (& One For All): Take advantage of collective intelligence. Act with integrity. Support & challenge. Embrace individuality. Do right by our company, our members, our colleagues & our environment.

We’re committed to diversity & inclusion 

As a business that’s based on fairness and self-worth, our commitment to inclusivity runs through the heart of everything we do. We believe that innovation and creativity come from having a diverse workforce, and are committed to building teams with unique identities, from different backgrounds and with individual perspectives.

We’ve got a long way to go, but here’s how we’re doing as of June 2024:

Employees who identify as female: 68%

Employees from minority ethnic backgrounds: 28%

Employees who identify as living with a disability: 10%

Employees who identify as female in our Product Engineering teams: 32%

Employees who identify as LGBTQIA+: 13%

A bit about our ways of working 

We foster a high-performance culture, where you are trusted to get the work done. We treat all of our teams like adults in giving them autonomy and flexibility. 

At Beauty Pie we want to support employees to do their best work, have a good work life balance and work flexibly whilst staying connected - and getting the job done. 

In order to encourage in-person collaboration and create a strong team environment, we aim to be in the office 3 days a week, with flexibility built in around role, type of work and personal requirements.  We encourage you to discuss this as part of the interview process to understand the requirements in this role. 

Your piece of the Beauty Pie: 

• Free Membership to Beauty Pie + discount off our products
• Pieshares - all employees receive stock options
• 25 days holiday & your birthday off / 22 vacation days for the US team
• Flexible bank holidays
• Equal leave for all new parents regardless of gender or personal circumstances

• Private Medical Insurance
• Menopause support
• £2,500 / $2,500 to spend on your fertility journey after 2 years service
• 10 therapy sessions through AXA PPP

So, what are you waiting for? Apply now for a chance to be part of an inspirational, international and talented team.

Beauty Pie is an equal opportunity employer. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership.

Please let us know, if you require reasonable adjustments at any point during the application and/or recruitment process.