Product Manager: Checkout & Post Purchase

WHO WE ARE AT BASH 

We are a team of leaders, bold thinkers and friends, and we’re on a mission to create remarkable omni-channel experiences for our customers.

We believe that by being Bold, Accountable, Simple and Human, our values will lead us forward, keeping us real, connected and directed.

By leveraging the power of technology and exceptional talent, we are building products that bring the physical and digital world together to create communities that prosper. This journey requires grit, ambition and teamwork as we transform SA retail for the better.

And we’re only just getting started. Now is the time to jump onboard.

We're looking for a Product Manager for our Checkout & Post Purchase team within the Omnicomm Division.

You’ll own the purchase journey from cart through checkout, order confirmation, delivery tracking, and post-purchase communication. You’ll also own core infrastructure and integrations that power this domain including the comms service and checkout & cart APIs.

Your mission is to create seamless, trustworthy experiences that reduce friction, improve conversion, and minimise customer contact through proactive, clear, and accessible information.

You’ll collaborate closely with engineering, UX, operations, customer service, and payments teams to ensure reliable, scalable, and customer-centric purchase and fulfilment experiences for customers originating from all channels - bash web & app and bashstore & kiosk.

You are:

• Comfortable owning both customer-facing experiences and the underlying infrastructure that powers them.
• Passionate about the customer - reducing friction, failure points and uncertainty.
• Curious and analytical, comfortable working with complex flows, edge cases, and dependencies to solve root cause pain points.
• A problem solver, who enjoys breaking down complex challenges and finding structured solutions.
• A clear communicator, comfortable working with engineers, designers, and business stakeholders to gather insights and collaborate.
• Organised and adaptable, able to manage multiple priorities in a fast-paced environment.
• Data-driven, eager to learn how to use analytics and insights to inform decision-making.
• Skilled at managing cross-team dependencies, holding partners accountable and escalating constructively to optimise for outcomes.

Your responsibilities

Checkout & conversion

• Own the full ecommerce checkout funnel - cart, address, shipping options, collect flows & order review - optimising for conversion, reliability and a low friction experience. 
• Handle the complexity that makes checkout hard - split shipments, address validation and edge case recovery.

Post purchase experience

• Design and deliver clear post-purchase experiences including order confirmation, tracking, and notifications.
• Partner with Operations and Customer Support to reduce inbound customer contact through proactive information.
• Own the end-to-end experience for endless aisle orders placed in store - ensuring customers can seamlessly track and manage their orders online and via comms. 
• Collaborate with the Storetech, Fincore & Supplychain divisions on implementing the right experiences on top of core services + flows

Core PM Craft

• Create, own, and maintain the checkout & post purchase product roadmap, with clear KPI ownership: cart-to-checkout progression, checkout conversion and contacts per order. 
• Conduct market or customer research and competitive analysis to identify opportunities for funnel improvements + customer experience innovation.
• Write clear & concise product scopes, user stories, acceptance criteria, and requirement specifications.
• Participate in daily stand-ups, sprint planning, backlog grooming, and retrospectives to ensure smooth execution.
• Collaborate with all product & engineering teams to manage dependencies.
• Work closely with internal operational and customer support teams to triage and resolve trends and propose interventions. 
• Communicate project updates, risks, and dependencies clearly to stakeholders.
• Drive continuous improvement of the end-to-end purchase experience.

Basic qualifications

• 3-5 years of experience in product management, business analysis, or a related field (internships count).
• Bachelor's degree in Engineering, Information Systems, Business, or related fields.
• Comfortable using AI tools as part of day-to-day PM work from research, data analysis & synthesis, writing, prototyping and discovery.
• Strong critical thinking skills to be able to synthesise across multiple inputs (data, customer feedback, stakeholder opinion, and AI-generated insight) to cut through noise and propose a clear, reasoned course of action. 
• Strong analytical skills with a desire to develop data-driven decision-making abilities.
• Strong communication skills in writing and in person. You must be able to adapt your message to your audience, from a technical deep-dive with engineers to a business case for leadership.

Advantageous

• Experience with checkout and order management or fulfilment systems. 
• Exposure to ecommerce, logistics, fulfilment, or customer support operations.
• Experience analysing operational metrics and customer contact drivers.
• Understanding of SQL, APIs, or event driven systems (or willingness to learn).
• Interest in AI-driven innovation through agentic automation or alternative shopping implementations.

We ask a few optional demographic questions to monitor fairness in hiring and comply with South Africa’s Employment Equity requirements. Your responses are confidential - stored separately from your application and never shown to hiring panels. We review the data only in aggregate to strengthen our sourcing so pipelines are diverse and all candidates receive equitable support. You can skip any question.

JOINING THE BASH TEAM

We empower our people to choose where they would like to do their best work, with the tools they need to get there but we also encourage our teams to travel so we can also make magic happen face to face. Our offices are a vibe, which doesn’t hurt. They are decked out to make collaboration easy and help our team create lasting connections with each other. We bring teams together for planning, celebration, ideation and onboarding, and more. 

BASH PERKS 

Our perks are supercharged by our intangible benefits, like the optionality that comes with building a hyper growth business, being surrounded by the best talent in the biz and building great products that wow our customers and drive growth for our country.

Best of the Best - The wealth of talent we have will surprise + inspire you

Security within a startup - The best of both worlds. TFG's buy-in lets us invest in the people and initiatives we believe in.

Agency and Optionality - Use the ambition and collective force of our talent to drive your career in the direction you dream.

Connection and Friendship - We make sure you connect, laugh and have fun with the team. Play hard, work hard vibes.

Top $$ - The best people, in the right roles, earning at the top tier.

Your Time - We’ve got generous paid holiday, wellbeing leave and even Birthday leave for you to enjoy when you need it.

Exclusive Shopping Discount - Save when you shop across over 500 brands in-store and on bash.com.