Junior Software/L1 Support Engineer

About Baringa 

We set out to build the world’s most trusted consulting firm – creating lasting impact for clients and pioneering a positive, people-first way of working. We work with everyone from FTSE 100 names to bright new start-ups, in every sector.

You’ll find us collaborating shoulder-to-shoulder with our clients, from the big picture right down to the detail: helping them define their strategy, deliver complex change, spot the right commercial opportunities, manage risk, or bring their purpose and sustainability goals to life. Our clients love how we get to know what makes their organisations tick – slotting seamlessly into their teams and being proudly geeky about solving their challenges.

We have hubs in Europe, the US, Asia and Australia, and we work all around the world - from a wind farm in Wyoming to a boardroom in Berlin. Find us wherever there's a challenge to be tackled and an impact to be made.

 

Our Solutions and AI Labs (SAIL) practice are looking for a Junior Software/L1 Support Engineer to join the team. 

Our Solutions & AI Labs (SAIL) practice focuses on helping clients control their data, turn them into actionable insights and better leverage them through the use of Machine Learning solutions directly embedded into businesses processes. We support clients across a number of industries and offer deep expertise in AI, ML, Cloud and Managed Solutions. 

What you will be doing

You will be using your experience to help build and maintain internal and client solutions.  You would be also responsible to support the growth of our team, helping them to build the skills they need to solve our client’s challenges. Depending on the level, you can be a part of our leadership team, shaping the direction of the practice, growing the business and leading our people.  

Although we do not expect you to be an expert in all of the below activities at the same time, our team consists of people who can both work as advisors to our clients as well as being able to bring deep technical knowledge when needed. The profile of our typical engagements is a reflection of that.  

Key Responsibilities based on the of the below areas. 

• Triage and review support desk tickets, ensuring that first response and remediation SLAs are met, focusing on quality of first response and passion for going above and beyond to resolve our customers issues

• Learn and contribute automations and documentation to the support desk team

• Proficient in utilising modern frameworks such as Next.js and libraries like React 

 

• End-to-end delivery of fully functional CRUD APIs, from local development through to cloud deployment and production readiness

• Maintaining APIs and effectively resolving any arising issues

• Execute schema and data/table migrations to support evolving application requirements

 

• Manage the release and versioning of software and related packages across various environments, including production
  
• Prepare detailed release notes and plans, covering regression testing and established backout procedures for risk mitigation

 
Your skills and experience  

We're looking for passionate and talented professional full-stack and software engineers who are eager to shape the next generation of AI and Machine Learning solutions platforms for our clients.

Building on the core responsibilities outlined in “What you will be doing,” you will join a dynamic team working at the intersection of cutting-edge technology and practical innovation. 

• 1–3 years of hands-on experience in software engineering, specifically focused on developing and delivering modern web applications, APIs, and scalable platforms

• Proficient in either JavaScript and Python, with a proven track record of delivering high-quality, maintainable code and leveraging both languages to solve complex technical challenges

• Excellent verbal and written communication skills, with the ability to clearly articulate technical issues and solutions to both technical and non-technical stakeholders

 

• Exposure to modern software development practices including CI/CD pipelines, cloud platforms and Infrastructure as Code. You are confident applying these practices to build scalable, secure, and reliable solutions

• A collaborative mindset with the ability to work closely with consultants, data scientists, and business stakeholders to understand requirements and translate them into innovative, impactful solutions for our clients

 

• A continuous learner who is always exploring the latest frameworks, tools, and methodologies in software engineering and AI, and keen to bring fresh ideas to the table

• Ability to take on information and formulate clear documentation and run manuals based on common issues and provide detailed resolution for long term solutions

 

If you are excited by the opportunity to build meaningful AI and ML-driven platforms using the latest technologies, and thrive in a collaborative, people-first culture, we would love to hear from you! 

 

What a career at Baringa will give you 

Putting People First.

Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include: 

• Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. 

• Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. 

• Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. 

• Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. 

• Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success. 

Diversity and Inclusion

We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people. 

An award-winning workplace

You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this. 

Using business as a force for good. 

We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve. 

We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have.

 

Join us

All applications will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further.

 

Baringa Privacy Notices

For UK & EU

Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com

For the USA

Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com

For Australia & Singapore

Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at privacy@baringa.com