Retailer Onboarding Specialist

About us

You've probably heard of Autotrader, but do you know what we're all about?

We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans. 

In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously. 
 
At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together. 

Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you. 

About the job

Join our Sales & Partnerships community as a Retailer Onboarding Specialist, taking ownership of the onboarding journey for new and re-engaged retailers (dealers). In this role, you will act as a partner to around 50 accounts at a time during their crucial first three months on our advertising platform. Using data, demo's, and consultative selling, you'll open up conversations around what our retailers need to have a successful business. You will help customers unlock maximum ROI and build long-term confidence using our products and services, ready to hand over to our Account Managers. 

This sales role serves as the ideal springboard for your career, offering a structured pathway into an Account Manager role. Prior B2B experience is not required—whether your background is in B2C or B2B, we will provide all the commercial development you need.

What you'll be doing

• Ensuring retailers see tangible results in their first three months, protecting that initial spend stopping churn on new accounts
• Demonstrating ways retailers can tweak their adverts for higher response rates, providing tools to increase return and profit
• Using market trends and competitive data to show clients where they are leaving money on the table, making Autotrader an invaluable cost
• Conduct regular check-ins, listening for upcoming business goals and pitch tailored add-ons and tier upgrades right when they need them
• Partnering closely with Account Managers so handovers are completely seamless for long-term realtionships
• Managing day-to-day administrative tasks to maintain seamless workflows and high service levels

What we’re looking for

• Sales, retention, or onboarding background in B2B or B2C environments
• Experience meeting targets, hitting KPIs, and identifying business growth
• Ability to take complex product features or data insights and explain these simply
• Empathy, strong active listening, and influence
• Strong time-management and administrative skills

During our application process, you will be asked two questions to help us learn more about you and how you align with our values. These will be used as part of our selection criteria, to determine if we progress your application further.

Benefits

We’re offering a salary of £27,500 – £32,000, plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares. 

You'll have 28 days holiday per year, and that's in addition to bank holidays and half day closures on Christmas and New Year's Eve.

That’s not all. You'll be enrolled in our pension scheme, where our standard contributions are 7% and employee contributions are 5%. We also have comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more. 

We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more.  

On top of all that, our hybrid model, Connected Working, combines the best of both worlds – office and home working. You'll spend a minimum of 3 days a week in the office with your team, focused on collaboration and connection. 

Additionally, we have our remote-first periods at set times during summer and winter. During these periods, you can work remotely anywhere in the UK and from certain locations abroad.

Alongside a wide range of benefits, we'll help you settle in with confidence from day one. If you're successful, one of the first things you'll experience is our tailored new-starter induction programme, Great Start, designed to help you feel welcome, connected, and set up for success.