Technical Account Manager

We are looking for a proactive and client-focused professional to join our team as a Technical Account Manager / Project Manager. The ideal candidate will be fluent in German and have at least 2 years of experience in client-facing or technical environments.

Key Responsibilities:

Client Communication & Support

• Act as the primary point of contact between the client and internal teams.

• Provide clear and responsive communication via email and phone (including on-call support).

• Understand the client’s business needs and help coordinate the delivery of services accordingly.

• Foster strong, long-term relationships based on trust and reliability.

Incident & Request Coordination

• Assist with the coordination of incidents and service requests.

• Follow up with internal departments to ensure timely resolution.

• Keep clients informed about ongoing issues and progress updates.

• Support the documentation and follow-up of infrastructure changes.

Project Coordination

• Help plan and monitor small to mid-sized projects with support from senior team members.

• Coordinate schedules, meetings, and project tasks.

• Track project status and communicate updates to clients and internal stakeholders.

• Support testing and implementation phases.

• Promote process improvement and clear documentation.

Requirements:

• Fluent German (C1 or above) 

• 2+ years of experience in a client-facing or coordination role.

• Strong organizational and communication skills.

• Ability to manage multiple tasks and priorities with a service-oriented mindset.

Offer and Benefits:

• Exciting, international field of activity full of globally scaling cloud and hosting technologies. 

• Fixed salary and flexible benefits such as health insurance, daycare allowance, and meal vouchers.

• Flexible working hours to organize your schedule according to your needs.

• Ability to work remotely or in any of our offices located in Logroño, Madrid, Barcelona, Seville, Valencia, or Bilbao.

• Invitation to our Arsys events, held twice a year, where we team build and throw a great party for our employees.

• Personalized training in cutting-edge technologies, certifications, or any area that interests you.

• We have a motivated, innovative team that is continuously learning. A culture where your opinion and initiative matter. We want to hear your ideas and see you put them into practice.

If you have a technical background, speak fluent German, and are looking for your next professional challenge — apply now!