Allow us to introduce ourselves
Hello there! We’re Appinio, a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions.
We started out in Hamburg back in 2014, but we’re now humbled to call the world our playground, with over 260 employees spread across 13 countries (we’re remote-first), 2600+ international clients, delivering research from +190 markets, globally.
Want to be a part of the Appinio movement? 🚀
Here at Appinio, we value transparency in our recruitment process, and we've created a blog to share what to expect during each step of our journey together: here
Your mission as a Working Student Product Operations (m/f/d)
Support the day-to-day operations of the Appinio mobile app by helping ensure a high-quality user experience. You will work closely with Product Management to review support tickets, validate user-reported issues, and assist with daily quality checks and making sure recurring operational tasks are handled reliably and nothing falls through the cracks.
What you will be doing
- Review and help manage incoming support tickets related to the Appinio mobile app
- Understand, categorise, and prioritise user-reported issues based on urgency and impact
- Validate support cases by reproducing bugs and checking whether issues are genuine, urgent, or already known
- Run daily quality checks of the mobile app to ensure key user flows are working properly
- Identify patterns in support requests and highlight recurring issues to the product team
- Perform manual checks related to community operations, including user bans and related review tasks based on internal guidelines
- Document findings clearly and help maintain internal tracking of bugs, incidents, and quality issues
You will thrive in this role if
- You have a strong interest in mobile apps, product operations, and user experience
- You are organised, detail-oriented, and comfortable working through tasks in a structured and reliable way
- You are proactive, can identify what is important and urgent, and are comfortable making judgment calls within clear guidelines
A few words about the team:
- Our Mobile App team works at the intersection of product and operations. We care about the details that make a real difference to our users and move quickly to solve problems as they arise. You will work closely with Product Management and collaborate with QA, development.
Additional role details
- This role will report directly to our Senior Product Manager
Kind reminder: Please ensure that your application is submitted in English.
This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position, we encourage you to apply. We're eager to hear from individuals who share our enthusiasm.
Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Please read our privacy policy here.
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