Premium Customer Support

appflame — a Ukrainian IT company building world-class products: Hily, Taimi, AdConnect.

Who we are today:

• 7 years on the market, 500+ employees, offices in Kyiv, London, and Limassol, plus a coworking space in Warsaw.
• In 2025, appflame ranked 5th among Ukraine's 50 best employers according to Forbes and won in the "Place for Growth" category.
• Our apps Hily and Taimi are among the Top 5 dating apps in the U.S., with over 70 million users. AdConnect and Mailkeeper build and scale our own B2B and B2C solutions.

Our mission: Flame up the world with Ukrainian products.

Our goals:

• Reach the top 5 product companies in the world.
• Become a unicorn — and turn Ukraine into a country where unicorns are born and thrive.

We're looking for daring, ambitious, and "a little crazy" people — those who love building real products and dream of launching cool startups. You have the ambition; we have the conditions to make it happen.

Your project:

AdConnect. It is a business within appflame that specializes in building innovative solutions in performance marketing and digital products development. Our performance marketing includes Social, PPC, Native, and Display advertising. Within these areas, we help businesses from around the world acquire new customers through Meta, Google, TikTok, Bing, Taboola, and more. 

You will:

• Build and nurture trusted, long-term relationships with our top-tier customers.
• Drive retention and proactively reactivate dormant accounts.
• Identify opportunities for personalized outreach and email campaigns.
• Resolve customer inquiries and issues with efficiency and professionalism.
• Act as a bridge between customers and our product team, ensuring feedback is translated into actionable improvements to achieve shared goals.

We'll have a match if you:

• Fluency in English (C1+), both written and verbal.
• Exceptional communication and interpersonal skills.
• Experience in customer support, account management, or a role focused on high-value customers.
• A proven ability to work with top-tier clients, delivering outstanding service and fostering loyalty.
• A strong sense of ownership and accountability for your area of responsibility.
• Structured, critical thinking paired with a data-driven approach to decision-making.
• Problem-solving prowess: you’re a natural at uncovering the root cause of challenges (a true detective!).
• The ability to simplify complex concepts and communicate them effectively.
• Work schedule: 14:00 – 23:00 (Kyiv time) with a 1-hour break, Tue–Sat, to accommodate the needs of Western markets.

Will be an advantage:

• Experience with Tableau or similar analytics tools.

Work

Choose where you work best. Join our modern office with all the office benefits, or work remotely with modern equipment and a budget to set up your home workspace.

Health & Wellbeing

• Medical insurance in Ukraine or healthcare compensation abroad.
• Unlimited paid sick leave and 31 paid vacation days, including public holidays.
• Benefits Cafeteria budget.
• Additional on-site health and wellness benefits for office-based teammates.

Learning & Growth

• Competitive compensation and regular salary reviews.
• Personal Learning Budget.
• English lessons and Speaking Club.
• Corporate library and learning platforms.
• Career Maps, rotation opportunities, and knowledge-sharing.

Community

• Team buildings and regular corporate events.
• Interest-based communities.
• Online and offline team activities.

appflame Foundation
Since the beginning of the full-scale invasion, appflame Foundation has supported Ukraine and our military teammates.

Extra Perks

• Corporate discounts across a wide range of brands and services.
• Really fiery referral bonus program.

Why appflame?

• Build Ukrainian products that compete with the best players on the global market.
• Bring your own ideas to life instead of being a cog in the system.
• Direct contact with Snapchat, Facebook, Google, and Apple, and access to their best practices.
• Work with a global market and a massive audience.
• A team of like-minded people focused on results.
• Well-established processes and real opportunities to grow within the company.
• Transparent evaluation based on personal performance indicators.

Join our team — it's going to be hotter than you can imagine.

 

We are against all types of discrimination, bullying, and stereotypes. We provide equal employment opportunities regardless of race, skin color, religion, gender, sexual orientation, gender identity, age, marital status, health status or any other characteristics.