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In-House Broking Manager
Your Role
At Apollo, we're looking for an In-House Broking Manager to lead our In-House Service Team (IST) and help shape how underwriting operations are delivered across the Lloyd's and London Market.
This is a leadership role responsible for ensuring underwriting transactions are processed accurately and efficiently from underwriting decision through to premium settlement, financial reconciliation and market reporting. You'll work closely with Underwriting, Finance and Market Services teams, helping to ensure business flows seamlessly through Lloyd's market infrastructure while maintaining strong operational controls and service standards.
You'll also play a key role in defining the future operating model for underwriting services at Apollo, partnering with underwriters on new trading initiatives, advising on placement and servicing approaches, and driving continuous improvement across underwriting operations.
What You'll Be Doing
Leading and developing the In-House Service Team.
Acting as a trusted operational adviser to underwriting teams on Lloyd's and London Market processing.
Defining and governing the IST service model and service catalogue.
Supporting the operational readiness of new products, facilities, delegated authority arrangements and trading initiatives.
Overseeing market processing activities and ensuring transactions are completed accurately and within required timescales.
Working closely with Underwriting, Finance, Claims and Outwards Reinsurance teams to resolve issues and improve outcomes.
Driving process improvement, increasing straight-through processing and reducing operational inefficiencies.
Ensuring business is compliant with Lloyd's market standards and capable of processing without exception.
What We Are Looking For
Significant experience within Lloyd's or London Market operations.
Strong hands-on expertise in London Premium Advice Note (LPAN) processing.
Strong hands-on expertise in Electronic Claims File Version 2 (ECF2) claims processing and management.
Experience managing premium processing, settlement activity and market exceptions.
Experience leading operational teams and driving process improvement.
Ability to build strong partnerships across underwriting, claims and finance functions.
Senior Risk Analyst
Your Role
This is a key role within Apollo's risk function, helping to ensure risks are identified, assessed, monitored and managed effectively across the business and our managed syndicates. You'll work closely with senior stakeholders across underwriting, finance, operations and executive leadership, providing insight, challenge and practical support to strengthen risk management and governance.
The role offers the opportunity to shape and enhance enterprise risk practices, lead meaningful risk initiatives, influence strategic decision-making and contribute to a business focused on enabling a resilient and sustainable world.
What you’ll do
Lead the development, implementation and continuous improvement of Apollo's Enterprise Risk Management Framework.
Own risk and control assessments, risk registers and governance activity across Apollo and its managed syndicates.
Design and deliver risk reporting, insights and recommendations for Boards, Committees and senior stakeholders.
Support the design and assessment stress testing, scenario analysis and/or capital model validation activities.
Partner with underwriting, finance and operational teams to identify emerging risks, challenge assumptions and strengthen risk management practices.
Conduct thematic reviews and deep-dives into key risk areas, translating analysis into practical actions and mitigations.
Support regulatory compliance and ensure risk management activities remain aligned to evolving requirements.
Drive a strong risk culture through stakeholder engagement, coaching and influencing.
What we are looking for
Significant Enterprise Risk Management experience within insurance, financial services or another regulated environment.
Deep understanding of risk management frameworks, risk assessment methodologies and governance processes.
Experience designing, delivering or challenging stress testing, scenario testing or capital model validation.
Strong analytical and quantitative skills, with the ability to interpret complex data and provide meaningful insight.
Experience presenting to senior stakeholders and influencing decision-making.
Strong stakeholder management and communication skills.
Proficiency with reporting and data tools such as Excel, Power BI or similar.
Ability to identify risks, assess impacts and develop effective mitigation strategies.
Lloyd's market experience would be beneficial but is not essential.
Experience with GRC platforms such as Decision Focus, Magique or similar would be advantageous.
Professional qualifications such as IRM or CII are welcomed but not required.
Claims Manager, Platform Partner Syndicates
Your Role
This is a key role supporting Apollo's Platform Partner Syndicates (PPS) combining claims oversight, governance and technical claims expertise across a diverse portfolio of delegated and syndicate business.
You will be responsible for both the oversight of the partner syndicate’s claim performance and broader claim handling responsibilities as applicable to each partner. This will entail involvement with larger and complex claims, having in depth experience of Lloyd’s processes, reporting into senior claims management as well as developing key relationships with third parties and employees within Apollo. The role will also include supporting the continued development of our Platform Partner Syndicates model.About Platform Partner Syndicates
Platform Partner Syndicates is Apollo's innovative platform designed to help ambitious underwriting businesses establish and grow their own Lloyd's syndicates while benefiting from Apollo's operational infrastructure, governance framework and market expertise.
The model enables specialist underwriting teams to focus on building and scaling their businesses while leveraging Apollo's support across key functions including claims, operations and regulatory oversight.
What you’ll do
Leading claims oversight activity across Platform Partner Syndicates business written through Apollo.
Managing delegated claims authority arrangements and governance frameworks across partner syndicates.
Providing technical guidance and support on complex, high-value and sensitive claims.
Monitoring claims performance, trends and emerging issues, identifying opportunities for improvement and action.
Working closely with the Head of Claims on large loss, reserving and claims strategy discussions.
Producing, overseeing and maintaining high-quality reporting for PPS classes, including committee and governance packs for senior stakeholders.
Building effective relationships with platform partners and all associated stakeholders.
To ensure PPS’s align with ASML’s overarching claims philosophy, processes, conduct policies and procedures.
Ensuring compliance with Lloyd's Claims Management Principles, Minimum Standards and Apollo governance requirements.
Supporting the ongoing development and optimisation of Platform Partner Syndicates claims operating processes.
What we are looking for
Significant experience handling and overseeing claims within the Lloyd's and London Market environment.
Broad claims knowledge across multiple classes of business.
Experience managing delegated claims authorities, TPAs or other third-party claims service providers.
Strong understanding of ECF, Lloyd's claims processes and market standards.
Ability to assess complex claims issues and provide practical, commercially balanced guidance.
Experience producing claims reporting and presenting information to senior stakeholders.
Excellent stakeholder management skills with the confidence to influence, challenge and collaborate effectively.
Strong communication skills, both written and verbal.
Organised, adaptable and comfortable balancing multiple priorities.
A collaborative approach with the ability to build trusted relationships across internal and external stakeholders.
