Channel Retention Associate (m/f/d)

About Us

What we are looking for:

To support us on our mission, we are looking for a communicative and proactive Channel Retention Associate to join our Channel Sales team. In this role, you will help drive partner retention and renewals across the EMEA market, working closely with our Channel Account Managers.

If you are a proactive, detail-oriented, and solution-driven professional who thrives in a fast-paced environment, we’d love to hear from you! Your responsibilities will include: 

• Lead conversations and meetings with partners to strengthen relationships and ensure long-term collaboration
• Run retention initiatives and partner campaigns to minimize churn and maximize satisfaction
• Collaborate closely with Channel Account and Channel Marketing managers to align strategies and communication
• Actively contribute to improving processes and bringing in fresh ideas to support partner and end customer loyalty
• Support the Channel Account Managers with the renewal process for partners in the EMEA region

Basic Qualifications:

• Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
• Easy to work with
• Sense of urgency
• Strong sales mindset – not afraid to start conversations and build relationships
• Proactive, solution-oriented, and eager to find answers
• Experienced in sales, renewals, or account management
• Excellent written and verbal communication skills in English and French, Additional languages would be a plus

Preferred Skills and Experience:

• Experience with Salesforce and NetSuite
• Understanding of channel business models and partner dynamics
• Background in the Tech or Software industry
• Adaptability and resilience in challenging situations, with a proactive and solution-focused approach
• Strong organizational skills and attention to detail

What we offer:

• Flexible working hours
• Potential for personal and professional development
• A fun, creative and supportive team
• Be part of a fast growing company with a lot of opportunity for advancement

Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Sandro Silveira Carvalho, Talent Acquisition Associate.