Channel Account Services Specialist

About Us

What we are looking for:

To support us on our mission, we are looking for a highly motivated Channel Account Services Specialist to join our Customer Experience department. In this role, you'll provide essential support to our Account Managers, helping to ensure the smooth running of the department. Working with other departments and team members, you'll have the opportunity to build relationships with our partners and respond to their requests. With a basic knowledge of SaaS business, strong organisational skills and a willingness to learn, you'll be a perfect fit for this role.

You will work in an international environment to achieve common goals and objectives. This is an excellent opportunity for someone who is looking to start a career in Channel Account Services. If you are a self-starter who is detail-oriented, proactive, and enjoys working in a fast-paced environment, we encourage you to apply for this position.

• Manage and organize documents, files, and records to make sure everything is organized and easy to find
• Enter data into our systems with high accuracy and attention to detail to ensure everything is up to date and correct
• Process various forms and documents, such as invoices, purchase orders, and contracts and ensure they’re processed quickly and efficiently
• Collaborate with various teams across the business to ensure tasks are completed on time and everyone is kept informed
• Respond to partners inquiries and resolve issues where necessary
• Keep our records and databases accurate and up-to-date to keep us informed
• Perform other administrative and operational tasks as required by the organization

Basic Qualifications:

• Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal  
• Excellent attention to detail and ability to manage data with high accuracy
• A customer focused attitude with a proactive, friendly and courteous style
• Adaptability and resilience in a fast-paced environment
• Excellent written and verbal communication skills in English are mandatory, any other languages like Cantonese, Mandarin or German are a plus

Preferred Skills and Experience:

• Strong organizational and time management skills
• Proficient in Microsoft Office, particularly in Excel
• Experiences in HubSpot, Salesforce and NetSuite are a plus
• Ability to work collaboratively with other departments and team members

What we offer:

• Generous leave entitlements
• Hybrid working mode (WFH)
• Personal and professional development focus and room for creative ideas
• Fun place to work where everyone is valued
• Free drinks and snacks 
• An international team

Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Kristy Cheng, Admin & HR Manager.