Technical Account Manager - Hong Kong

About Us

What we are looking for:

To support us on our mission, we are looking for a talented and highly ambitious Technical Account Manager. In this role you will serve as the primary point of contact for our valued clients, ensuring their technical needs are met and their expectations exceeded. You will collaborate closely with cross-functional teams, including sales, customer support, and QA, to provide exceptional service and technical expertise. This role requires a strong blend of technical knowledge, customer relationship management, and presales skills..;

• Understand clients' technical requirements and business objectives to provide tailored solutions and recommendations
• Serve as the primary contact for clients for consulting, training and support, ensuring a smooth and successful transition to our products or services
• Collaborate with internal teams, including Sales, Customer Success, and Development, to develop and execute strategic account plans and ensure timely resolution of client issuess
• Act as a technical liaison between clients and internal teams, translating complex technical concepts into understandable terms for non-technical stakeholders
• Assist clients in troubleshooting technical issues, providing detailed analysis, and offering solutions to ensure their satisfaction and success
• Prepare and deliver technical presentations, product demonstrations, and training sessions to clients
• Collaborate with the sales team on contract renewals and expansion opportunities, providing technical insights and recommendations

Basic Qualifications:

• Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
• Easy to work with
• Sense of urgency
• Vocational training in a technical field, e.g., Computer Engineering, System Integration or equivalent practical experience
• First consulting experience for a software manufacturer, specialized in software integration
• Knowledge of a least one scripting language (Python) and ability to create functional specifications
• Fluency in English and Cantonese is mandatory
• Fluency in a second language such as Japanese, Mandarin, or another regional language is preferred

Preferred Skills and Experience:

• Strong project management skills, with the ability to manage multiple clients and prioritize tasks effectively
• Familiarity with CRM systems and customer support tools
• Ability to create excellent technical documentation
• Fluency in further European languages would be beneficial

What we offer:

• Ambitious and self-driven culture
• Generous leave entitlements
• Hybrid working mode (WFH)
• Personal and professional development focus and room for creative ideas
• Fun place to work where everyone is valued
• Free drinks and snacks

Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Kristy Cheng, Admin and HR Manager.