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Customer Care Specialist - French Market

Barcelona

At Amenitiz, we're on a mission to simplify hospitality management - empowering over 15,000 independent hoteliers to run smarter, not harder.

We're more than just another SaaS scale-up. We're revolutionizing one of the world's oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.

From our Barcelona HQ, we turn bold ideas into real impact, ownership into innovation, and collaboration into results that matter - every single day.

Customer Care Specialist – For people who think fast, care deeply, and love solving real problems

At Amenitiz, Customer Care is where great products become great experiences.

It’s where customers truly understand the value of what we build.
Where every interaction is an opportunity to build trust.
And where your work has a direct impact — every single day.

We’re looking for someone who is both empathetic and product-driven. Someone who enjoys understanding the day-to-day reality of hoteliers and property owners, and takes pride in helping them get real value from Amenitiz.

You’re comfortable navigating digital tools, but more importantly, you know how to translate them into something useful, simple, and impactful for the people using them.

🚀 What you’ll be doing

  • Support customers across chat, phone, and email with clarity, empathy, and speed
  • Solve real problems — not just answer questions
  • Help hoteliers and property owners get genuine value from Amenitiz
  • Translate product features into simple, practical solutions customers can actually use
  • Spot patterns, think ahead, and help improve how we support and what we build
  • Work closely with Product and Engineering to fix issues at the root

💡 What makes you a great fit

  • You’re naturally empathetic — you care about getting it right for the customer
  • You’re comfortable navigating digital products and enjoy understanding how they work
  • You’re a problem solver — you keep going until it’s properly solved
  • You’re quick and resourceful — you think on your feet
  • You’re truly customer-oriented — not just in words, but in actions
  • You communicate clearly, simply, and with intention

🌍 Requirements

  • Native French speaker with strong English and fluent Spanish
  • Experience in a customer-facing role (chat, phone, or email support)
  • Experience with CRM or SaaS tools is a plus

🌱 What you’ll get

  • A role where your impact is immediate and visible
  • A steep learning curve in product, communication, and problem-solving
  • Close collaboration with Product and Tech teams
  • A team that cares about doing things well — and getting better every day

🎁 Benefits

  • Competitive salary - We recognize your hard work and celebrate your success with exciting, performance-based incentives.
  • Comprehensive health & wellness coverage – Your physical and mental well-being matter, and we’ve got you covered.
  • Stock options – Be a part of our success with real ownership in Amenitiz.
  • A vibrant office in the heart of Barcelona – Our spacious office comes with daily fresh fruit, great coffee, after-work drinks, and a nice patio with endless sunshine.
  • Unforgettable team experiences – From sailing the Mediterranean and Cirque du Soleil shows to poetry, cooking, and magic workshops, we love bringing the team together.
  • Get paid whenever you want – No need to wait until the end of the month—access your salary anytime.
  • Flexible benefits – Save on meals, childcare, transportation, and training with our tailored remuneration options.
  • Grow with us – Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities.
  • Fuel your curiosity – We’ll buy you ANY book you want, plus we’ve built an inspiring library to keep your learning on track
#LI-DD1

Apply now to join our team and be a part of our exciting journey at Amenitiz!

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