Client Success Manager with French

We’re growing rapidly and are looking for a French speaking Client Success Manager. We want everyone to build a career they can be proud of and will support you in your development from day one. You’ll be happy to work in a team and lead by example every day.

The Client Success team, a client facing team, is responsible for onboarding clients into the Cloud Management Platform, creating and delivering adoption plans, and collaborating with cross-functional teams to ensure that we deliver the optimal client experience.

WE ARE AMDARIS

We connect the right people with the right tasks for fantastic outcomes. We’ve grown 40% every year for the last four years, and we’re still getting bigger. With an incredible growth plan and exciting projects from day one, now is the time to join our fantastic team.

CLIENT SUCCESS MANAGER RESPONSIBILITIES

• Drive the adoption of Cloud solutions within assigned accounts through continuously increasing value, leading to renewals and the potential for new business.
• Work closely with relevant parties to ensure a seamless client on-boarding process and ensure smooth initiation and introduction for the client from the onset.
• Identify specific business opportunities during client conference calls, and also identify potential up-selling and cross-selling opportunities.
• Proactively engage with clients on pre-defined touchpoint triggers and ensure clients receive the most value from their Cloud investment.
• Respond in a timely and helpful manner to client requests or account issues, leverage resources from across the company as needed.
• Educate clients on the business benefits of new product features and improvements through one-on-one engagements.
• Build and maintain collaborative cross-functional relationships with other teams across the
• business in order to maintain a world-class client experience across the client lifecycle.
• Ensure clients are driving adoption through the Cloud Management Platform and both direct and indirect sales are the most successful they possibly can be through successful on- boarding, tool-adoption, trainer education, and managed licenses.

CLIENT SUCCESS MANAGER REQUIREMENTS

• Experience of selling Cloud and Productivity solutions: Microsoft's Cloud Solution Provider (CSP)
• High level of written and spoken French and English
• Fully conversant with Microsoft Office suite (Outlook, Excel, and Word)
• A track record in driving client success and aligning within complex client environments
• Ability to recognise both internal/external customers and the willingness to co-operate fully to help them achieve their objectives
• Technical aptitude and an interest in learning the functional capabilities of technical Cloud solutions and the ability to articulate these to clients
• Excellent client relationship management skills with the ability to interface seamlessly with all business units in country and cross-country

BENEFITS

• You will work with amazing teammates from across Europe.
• Take a leading role in our newly-established Bulgarian center, contributing to the foundation of our future.
• Our Sofia office is right in the center, ensuring that everything you need is close by.
• Monthly transport allowance and enjoy the convenience of a dedicated parking area at the office.
• Enjoy 25 days of paid leave, we make sure you have plenty of time to relax and recharge.
• We’ve got you covered with additional premium health insurance and dental care, to keep you and your family protected.
• We offer food vouchers and to add a little extra you can enjoy complimentary meals in the office.
• Fully covered Multisport card that gives you access to a variety of fitness options to keep you active and feeling great.
• We support your growth with certifications and courses that help you advance your career.
• Join us for Social Events, Informal Office Gatherings and Team-building activities with your colleagues, where we celebrate our achievements together.
• We’ll work with you on an individual plan to help you reach your career goals.
• Benefit from our coaching and mentorship programs, technological and professional guilds that offer guidance and support for your career journey.
• Participate in various social initiatives, contributing to causes that matter to you.
• Use our online platform, dedicated to your well-being and mental health.
• Enjoy the flexibility of our Work Abroad Policy, letting you work from another European country for a period of time.
• Refer a Friend, Get Rewarded.