Retail Success Manager

About Alma

At Alma, we’re reinventing finance to serve those who matter the most: merchants and consumers. Our instalment and deferred payment solutions help merchants boost sales by up to 20%, increase customer loyalty, and deliver a seamless shopping experience — all without encouraging debt. As the BNPL leader in France and active in 10 European countries, we’ve empowered over 21000 merchants and 8 million consumers. With a team of 340+ Almakers and a €115M Series C funding round, Alma is rapidly scaling across Europe — and this is just the beginning...

About the job overview

We're looking for a Retail Success Manager to help drive adoption of our BNPL solution across a large network of physical retail locations for our Mid-Market and Enterprise merchant partners. In this role, you'll be responsible for ensuring our BNPL solution is successfully promoted in-store, while working closely with internal teams (Ops, Revenue) and external stakeholders to maximise performance at the point of sale (POS).

As a Retail Success Manager, you'll play a key role in enabling merchant staff at every level — from Retail Directors to vendors — to fully understand, promote, and sell our solution. You'll ensure initiatives launched at the HQ level are efficiently implemented in stores. You'll also deliver marketing packages and lead engagement initiatives such as store-level challenges and incentives, helping ensure that merchants’ POS performance reaches its full potential.

This is a highly collaborative role that requires a proactive, dynamic and organised individual — someone capable of managing relationships across various levels of seniority, cultural backgrounds, and professional roles, both internally at Alma and externally with our merchant partners.

About the key responsibilities

Reporting directly to the Head of Account Management, you will:

• Take ownership of your individual revenue quota, measured by the adoption level of our solution at the merchants' POS (share of checkout being one of the key indicators)
• Work hand-in-hand with the Account Manager and the merchant to build action plans that drive adoption to the highest level
• Build and maintain strong relationships with key stakeholders across the merchant’s POS network, from Retail Directors to individual Store Managers and staff
• Be present in the field, actively engaging with teams directly in stores, making calls, and providing hands-on support to drive adoption
• Ensure comprehensive training programs are delivered — in close collaboration with the Ops team — to educate POS teams on how to effectively use, promote, and sell our solution to customers
• Make sure all POS locations are equipped with the necessary marketing materials to effectively promote our solution in-store
• Design and manage challenges to motivate retail staff to consistently and effectively offer our solution
• Monitor adoption levels and customer feedback at the POS level
• Report on key metrics and take corrective actions as needed to optimise performance
• Actively contribute to identifying, sharing, and efficiently replicating best practices to ensure optimal adoption of Alma at the POS

What would make you a perfect fit for the job?

• Experience: 7 to 10 years of experience (internship & apprenticeship experiences excluded) in the retail industry, having managed a POS yourself or held management positions overseeing large in-store teams
• Language: fluency in French and professional proficiency in English are mandatory
• Solid experience in building action plans and roadmaps
• Exceptional communication skills, you also know how to simplify complex concepts for diverse audiences

Soft skills

• Strong relationship-building skills: ability to build and maintain relationships with a wide range of stakeholders (e.g., vendors, Store Managers, Regional Director, Director of Retail, etc.)
• Persuasion & influence: ability to engage, inspire, and influence various retail stakeholders — from Executives to vendors — to embrace our solution and drive adoption 
• Change management skills: able to identify promoters, followers, and detractors, and establish strategies to bring them on board
• Organisation skills: ability to manage multiple retail locations, track marketing material deployment, identify training needs, and oversee incentive programs across a broad network and multiple merchants
• Impact-driven: skilled at prioritising tasks, defining key results, and focusing on what matters most
• Doer mindset: not afraid to take responsibility and get your hands dirty
• Data-driven: experienced in analysing adoption metrics, sales performance, and customer feedback to measure success and adjust strategies accordingly

About the recruitment process

• Phone interview with Recruiter (30-45 mins)
• Remote interview with Hiring Manager (60 mins)
• On-site/Remote Case study presentation (60 mins)
• On-site Final interview with VP Sales (30 mins) and with the team (30 mins)
• Reference Check

You're not sure if you meet 100% of the criteria and that's making you hesitate to apply?

👉 At Alma, we believe that diversity drives innovation and strengthens our community and are committed to creating a workplace where everyone feels respected, valued, and empowered to contribute. We are proud to be an equal opportunity employer and welcome applicants from all backgrounds and experiences. All employment decisions are made based on qualifications, experiences, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristic.

So please take your chance, apply anyway!