Inbound Account Executive - Italy - SMB Market

Since Alma's creation in 2018, our growth has been exceptional with hundreds of new merchants adopting our solutions every month. We currently collaborate with 19,000+ merchants across 10 European countries, and the effective qualification and conversion of inbound leads is a pivotal focus for us.

About the Job

We are seeking a driven and customer-focused Inbound Account Executive to join our team. In this crucial role, you will be responsible for managing and converting inbound leads into successful partnerships. By responding to interest generated via our marketing efforts, you will act as the first point of contact for prospective clients and play a key role in expanding Alma’s footprint in the Italian market. You will be based in either Milan or Paris, with occasional travel between the two cities.

About the mission

Lead Qualification & Conversion

• Manage a high volume of inbound leads through phone, email, and video calls.
• Qualify prospects by understanding their needs, budget, and decision-making process.
• Convert qualified leads into active customers by clearly communicating Alma’s value proposition.

Sales Process Management

• Guide prospects through the sales funnel from initial interest to onboarding.
• Collaborate with the sales and marketing teams to improve lead quality and conversion strategies.
• Maintain detailed and accurate records of all interactions and deals in our CRM.

Customer Needs & Solutioning

• Conduct needs assessments to tailor Alma’s solutions to each prospect.
• Provide clear product demonstrations and answer detailed questions about our platform.
• Serve as a trusted advisor to prospects, helping them understand how Alma can solve their business challenges.

Reporting & Optimization

• Provide regular feedback to marketing and product teams on lead quality and customer insights.
• Track and report on sales performance and funnel metrics.
• Continuously improve sales approaches and messaging based on data and learnings.
  
  

About you

Experience

• At least 1 year of experience in sales or customer-facing roles, ideally in a fast-paced Tech or SaaS environment.
• Proven ability to manage a high volume of leads and achieve conversion targets.

Skills

• Excellent communication and active listening skills.
• Strong ability to quickly build rapport and understand customer needs.
• High level of organization and attention to detail.
• Comfortable using CRM tools (e.g., Salesforce, HubSpot) and sales automation platforms.
• Fluency in English and Italian is required.
  
  

About the recruitment process

1. Interview with the Recruiter (30 min)
2. Interview with the Hiring Manager (45 min)
3. Take home test
4. Interview with the General Manager of Italy (30 min)
5. Interview with the VP Sales (30 min)