Account Management Specialist - Italy

About the role

To strengthen our leadership position in the European BNPL market, we are expanding our operations in Italy, a fast-growing market, and are looking for an Account Management Specialist based in our Milan office.

In this role, you’ll be responsible for managing and growing relationships with our existing merchant partners, driving upselling and cross-selling activities, and directly contributing to our revenue and volume growth. The role is inherently cross-functional and will provide opportunities to collaborate closely with multiple teams at Alma in France—such as Finance, Revenue Operations, Risk, and Sales—to deliver impactful solutions for our merchant base.

About the mission

• Merchant Management & Growth:
  • Serve as the primary point of contact for our Italian merchant partners, ensuring their ongoing satisfaction and success with Alma’s services.
  • Conduct regular check-ins, monitor performance metrics, and develop customized plans to maximize each merchant’s potential.
  • Use data-driven insights to identify opportunities for expansion and proactively address any challenges.
• Revenue and Volume Generation:
  • Analyze merchant data and market trends to pinpoint additional revenue streams and optimize volume growth.
  • Design and implement upselling and cross-selling initiatives based on performance metrics, leveraging analytics to fine-tune strategies.
  • Report on merchant profitability, pipeline forecasts, and new business opportunities to key internal stakeholders.
• Cross-Functional Collaboration:
  • Coordinate with Finance, Revenue Operations, Risk, and Sales teams to address merchant requirements and deliver tailored solutions.
  • Work closely with the Account Management Lead and General Manager in Italy to align account management strategies with broader market initiatives.
  • Facilitate feedback loops between merchants and product teams to drive continuous service improvements and ensure data-backed decisions.

About you:

• 1-3 years of experience in Account Management, Business Development, or a similar client-facing role—ideally in a B2B or fintech environment.
• Previous experience in an international and multicultural setting.
• Native Italian speaker with fluent English (written and spoken).
• Relationship Builder: You excel at nurturing client relationships and identifying new opportunities for growth.
• Data-Driven Mindset: You thrive on interpreting performance metrics, identifying trends, and translating insights into strategic actions.
• Sales & Negotiation Skills: You have a proven track record in upselling, cross-selling, or other revenue-generating initiatives.
• Cross-Functional Collaboration: You enjoy working with diverse teams (Finance, Revenue Ops, Risk, Sales) to craft holistic solutions.
• Organizational Prowess: You manage multiple tasks simultaneously—merchant check-ins, performance analyses, and clear KPI reporting.
• Hands-On Attitude: You roll up your sleeves to ensure merchant success, recognizing opportunities proactively and seeking support when needed.

About the recruitment process

Here’s what to expect:

1. Introductory Call – Initial chat with our HR team.

2. Interview – Discussion with the Hiring Manager.

3. Case Study – Presentation and discussion.

4. Final Interview – Meet with our General Manager in Italy and our VP Sales.

The entire process takes 3-4 weeks. If you’re ready to help Alma grow in Italy, we can’t wait to hear from you.