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(Junior) Client Onboarding Specialist (m/f/d) | German & English Speaking

Berlin, Berlin, Germany

 

Can you imagine what kind of operational chaos local restaurants face behind the counter? It is time for a change! We are allO - the digital backbone of restaurants, the future of gastronomy, and the reliable partner of local businesses. We are bringing a revolution to local restaurants and empowering them to do great in business. allO offers an end-to-end solution for local restaurants. Our mission is to give local restaurants unfair technology advantages to compete with prominent players. Join allO and help revolutionize the future of gastronomy with us! :)

 

Your Responsibilities

  • Primary point of contact for our new clients during their onboarding
  • Guide new customers through the entire onboarding process, from the initial introduction to the successful implementation and go-live of our software
  • Have in-depth discussions with new customers to understand their specific requirements and ensure the software and hardware is tailored and implemented to their specific needs
  • Organize and lead online and on-site training sessions as well as initial support meetings to help new customers become familiar with our products
  • Work closely with sales, product management and customer support to ensure that all initial inquiries of new clients are addressed quickly and efficiently
  • Help to continuously improve our onboarding process by gathering customer feedback and incorporating it into the development of our processes and products

 

Your Profile

  • Business fluent in German and English; any additional languages (especially Chinese, Indian and Vietnamese) are a big plus
  • Preferably, initial experience in after-sales, customer success or client onboarding, ideally in SaaS software solutions or hospitality
  • Strong ability to explain digital products in a way that is easy to understand for everybody
  • Customer-focused mindset and ability to build trust with new customers
  • Quick adaptability to innovative technology and software
  • Comfortable taking ownership, driving results and interacting with internal as well as external stakeholders
  • Self-motivated and detail-oriented way of working along with strong problem-solving skills
  • Outstanding communication, interpersonal and organizational skills
  • Team player with hands-on as well as proactive attitude and ability to work independently
  • Flexibility and ability as well as willingness to travel to customers within Germany
  • Valid German driving license (Category B)

 

What's in for you?

  • Direct impact on allO's success and future growth
  • Working closely with founders and alongside ambitious team members
  • Very international and diverse team and a very flat team structure
  • Very competitive salary
  • 30 paid vacation days per year
  • Regular team events and office perks
  • Great office at the centre of Berlin
  • Modern work equipment (Apple)
  • Health benefits (Wellhub / Wellpass)
  • Corporate benefits
  • Public transport subsidy

 

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When you apply to a job on this site, the personal data contained in your application will be collected by allO Technology GmbH (“Controller”), which is located at Rosenheimer Str. 143B and can be contacted by emailing careers@allo.restaurant. allOs HR Manager is Laura Pfefferle, who can be contacted at careers@allo.restaurant. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

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