Associate Business Support Specialist

Aker Systems was founded in 2017 by a team of experienced technology professionals who recognised an opportunity to provide highly secure enterprise data platforms to large organisations.  We build and operate ground-breaking, ultra-secure, high performance, cloud-based data infrastructure for the enterprise. Our proprietary technology solutions drive performance and reduce costs while helping our clients to improve the management and sharing of data across their organisations.

In 2024, Aker Systems won the Breakthrough Culture Awards highlighting growth companies putting culture first. In 2020 Aker Systems was recognised as a ‘One to Watch’ on the Sunday Times Tech Track.  The Company was also recognised at the Thames Valley Tech Awards 2020; winning the Thames Valley Tech Company of the year, the Emerging Tech Company and High Growth Tech Business categories.  We encourage people of all different backgrounds and identities to apply.  We are committed to maintaining an inclusive, and supportive place for you to do your very best work.

There may be times when a UK Government Security Check (SC) clearance is required for this role so you must be eligible to apply for such clearance.  This means you must be a UK national or have resided in the UK for at least 5 years.

The Associate Business Support Specialist will work within the Business Support Team within our busy Customer Delivery Department providing day-to-day administrative and operational support to the department.

Duties and responsibilities:

• Maintaining the resourcing tracker and other records, data logs and filing systems to ensure information accuracy and accessibility
• Tracking resourcing requirements and metrics, including resource availability, and working with the TA team and HR to fulfil those requirements
• Overseeing the onboarding and offboarding of resources to client projects
• Supervising the completion and submission of weekly timesheets for internal and client reporting
• Building and maintaining good relationships with client PMO teams
• Supporting scheduling, meeting co-ordination and communication between departments
• Aiding in the preparation of project reports, including: status reports, month-end timesheets, tracking and analysis of budgetary information
• Supporting in the production of presentations and excel-based Management Information (MI) for senior management/stakeholders
• Working to reduce risks, issues and dependencies found within the Customer Office
• Collaborating with different teams to identify and implement process improvements
• Answering ad hoc queries from across the business
• Additional tasks as required to support the Customer Office function

Core Competencies:

• Previous experience working for an IT services business a plus
• Good knowledge of the Office 365 suite, with proficiency in MS Excel in particular
• Ability to apply a logical, solution based and analytical approach to work
• Good relationship-building skills
• Excellent interpersonal and communication skills
• Exceptional organisational and time-management skills

Aker Systems Attributes

At Aker we work as a team, we are collaborative, hardworking, open, and delivery obsessed.  There is no blame culture here: try things, and take responsibility for the outcomes.  You are always part of the wider Aker.  We help out our colleagues and take pride in successfully achieving difficult tasks.  We run towards problems and help solve them.  Communicate always, do so accurately and in a timely fashion.

In return, we offer a competitive salary, 25 days holiday (excluding bank holidays), Company Paid Medical Insurance, Life Assurance (4x times basic salary), Pension scheme, Perks at Work, Cycle Scheme, Tech Scheme and Season Ticket Loan. Plus, a list of voluntary benefits including Dental Insurance, Critical illness cover and Virtual GP.  

Equal Opportunities

Aker Systems fosters a diverse environment that encourages openness in its communications and is committed to providing equal employment opportunity for all people regardless of race, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics. We embrace differences of opinion and diversity because they help challenge us and find new groundbreaking technical solutions.