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Delivery Manager

New York

accessiBe is the market leader in web accessibility that makes websites accessible to people with disabilities. accessiBe is more than a workplace, it’s a passion. Each day you’re surrounded by people who share the same goal and values, who work endlessly to break down accessibility barriers. We care about all people, regardless of their ability. We hire people that are determined to succeed and who are not afraid of rapid change. Our core values showcase who we are and we strive to focus on excellence and sincerity. 

We are looking for a Delivery Manager to join our Professional Services Department. Our Expert Services Department is dedicated to modern businesses looking to adopt digital inclusion and streamline accessibility. As a Delivery Manager, you will play a crucial role in ensuring the successful delivery of accessibility projects and services to our clients.

 

Want to make a real impact? Click here and find out how!

Click here to learn more about accessiBe's #companyculture

 

What you'll be doing:

  • Assist in the planning and execution of accessibility projects, ensuring delivery is on time, within scope, and budget-conscious.
  • Ensure that teams/vendors maintain a focus on quality and continuous delivery.
  • Help verify that project deliverables meet established quality standards and align with client expectations.
  • Maintain accurate records, reports, and documentation to reflect department activities.
  • Assist in managing and resolving client issues, ensuring a positive experience.
  • Develop and sustain professional relationships with clients, emphasizing collaboration and support.
  • Adhere to quality service standards and comply with established procedures, rules, and regulations.
  • Support the effective management of relationships with key vendors worldwide.

 

Requirements:

  • 2-3 years of experience as a Service Delivery Manager / Customer Success / Customer Experience role.
  • Strong communication skills, both verbal and written. Including customer-facing communications
  • Problem-solving and decision-making abilities.
  • Organizational and multitasking skills.
  • Time management skills.
  • Familiarity with project management tools (e.g., Salesforce, ClickUp)

 

Benefits:

In addition to extensive training and development plans, here are some of the other benefits we offer;

  • The salary band for this position ranges from $80,000 - $110,000
  • Health, dental, and vision insurance
  • Hybrid work schedule, with a beautiful office in the heart of Flatiron District
  • 401(k) savings plan
  • Career Planning and Growth Opportunities 
  • Opportunity to be a key employee of the world leader in online accessibility

Equal opportunities

At accessiBe, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. accessiBe is proud and committed to providing equal opportunity employment to all individuals regardless of disability, race, color, religion, sex, sexual orientation, citizenship, national origin, veteran status, pregnancy or any other characteristic protected by law. In addition, accessiBe will provide accommodation to individuals with disabilities or a special need.

Please don't hesitate to share your needs when applying so that we can provide the necessary accommodations for an accessible and inclusive recruitment process.

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