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Site Reliability Engineering Manager

Remote, United States

Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most – driving your growth, while fueling ours.

Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing.

As a trusted partner for purpose-built AI and intelligent automation, we solve highly complex problems for our enterprise customers and put their information to work to transform the way they do business. Over 10,000 customers trust ABBYY, including many Fortune 500 ones. You will work on further developing a portfolio already containing client names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK.

About the Role

We are seeking a highly motivated and experienced Site Reliability Engineering (SRE) Manager to lead our distributed SRE team. In this role, you will be responsible for ensuring the reliability, scalability, and performance of our production systems while fostering a culture of operational excellence and continuous improvement.
You will collaborate closely with engineering, product, and infrastructure teams to design and implement robust systems, drive incident response, and lead initiatives that improve system reliability and developer productivity.

Key Responsibilities

- Lead and mentor a team of SREs, fostering a culture of ownership, accountability, and continuous learning.
- Define and drive the SRE roadmap, including reliability goals, SLAs/SLIs/SLOs, and automation initiatives.
- Oversee incident management processes, including on-call rotations, postmortems, and root cause analysis.
- Collaborate with engineering teams to design scalable, fault-tolerant systems and improve CI/CD pipelines.
- Implement and maintain observability tools (monitoring, logging, alerting) to ensure system health and performance.
- Champion best practices in infrastructure as code, configuration management, and cloud-native architecture.
- Drive cost optimization and performance tuning across cloud infrastructure.
- Report on system reliability metrics and provide executive-level updates.

Qualifications

Required:

- 5+ years of experience in Site Reliability Engineering, DevOps, or related fields.
- 2+ years of experience in a leadership or managerial role.
- Proven experience managing technical teams of 10 or more individuals.
- Hands-on experience with both AWS and Azure cloud platforms.
- Demonstrated experience in defining and implementing SLIs and SLOs to measure and improve system reliability.
- Proficiency in infrastructure as code tools (Terraform, CloudFormation, etc.).
- Experience with container orchestration (Kubernetes, ECS, etc.).
- Solid understanding of monitoring and observability tools (Prometheus, Grafana, Datadog, etc.).
- Strong scripting or programming skills (Python, Go, Bash, etc.).
- Excellent communication and collaboration skills.

Preferred:

- Experience managing remote or distributed teams.
- Familiarity with compliance and security standards (SOC 2, HIPAA, etc.).
- Background in high-availability systems and disaster recovery planning.

Join ABBYY, and you will:

Love how you work

  • We provide remote and hybrid working options to fit all lifestyles.
  • We use flexible hours across most of our teams to allow you to find your own definition of balance.
  • Encouraging a culture of giving, we provide two paid volunteering days off every year so you can take time to contribute to the causes you care about.
  • To ensure your family is cared for, we offer paid parental leave in all our locations.

Love whom you work with

  • We are a global team of 600+ colleagues, spread across 15 countries on four continents.
  • With colleagues representing 30+ nationalities, our workforce reflects the world.
  • Innovation and excellence run through our veins. Our teams gather the expertise which has garnered ABBYY more than 140 technology patents.
  • We are guided by the values of respect, transparency, and simplicity.
  • "Team Environment" is in the top three highest-scoring drivers of engagement across all of our departments.

Love what you work on

  • We are a company with more than 35 years of experience in the technology market;
  • Over 10,000 customers trust ABBYY, including many Fortune 500 ones, with names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK;
  • We have modernized the capture market by creating the first low-code/no-code IDP platform.
  • Our Machine Learning, Natural Language Processing, Computer Vision Technologies, and a marketplace built with AI, can transform any document in any process;
  • Top Analyst firms recognize ABBYY's market leadership, including Gartner, Everest PEAK Matrix ® Assessment, ISG Intelligent Automation Lens, and NelsonHall, amongst others.

ABBYY is an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace. To learn more about our commitment to Diversity and Inclusion, check out the careers section on our website.

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