5CA Agent Referral (All Languages)

As a customer support agent with 5CA, you will be given the chance to work closely alongside us with extremely exciting companies. It is important to us that our people are the ones who understand our clients’ end-users: that gamers support gamers, that audio-geeks support audio-geeks, and techies support techies.

Whichever position you are applying for, you will be working on behalf of one of our clients to provide customer support for their products. After receiving top-notch training from our team, you’ll be ready to provide the kind of customer support that you’ve always wanted to receive from companies yourself.

You know who referred you to 5CA: your team will be made up of equally fun and clever agents. If you join 5CA, you are not only signing up for a job, you’re joining your friends.

 

Job requirements:

• You speak English at a near-native level.
• Speaking an additional language, besides English, at a near-native level is a huge plus!
• You are available to work full-time (or part-time, minimum 28 hours per week) and in a fixed schedule.
• You are a fast learner, you take initiative, and you are awesome at troubleshooting.
• (Remote positions only) You have a dedicated, quiet work space, located within your own home.
• Experience in a Customer Service environment or an international business setting is a plus!

(Remote positions only) minimum PC requirements: 

• A minimum internet speed of 10 Mb/s download and 10 Mb/s upload, with Latency <120-200 ms (depending on the role) internationally.  
• A minimum of 8 GB RAM  
• A 64-bit version of Windows 10 or newer, or macOS 10.11 or newer
• An Intel Core i5-8260U or better/similar. 
• An AMD 7870 Graphics card or better/similar.
• A smartphone usable for two-factor authentication that runs at least:
  • Android 8.0 or newer
  • Apple iOS 15.0 or newer 

We offer:  

• A position at a fast-growing company with ambitious A-level clients. 
• A casual, international environment where you’ll work with people from over 40 different nationalities.
• Flexibility; working remotely means being able to work from anywhere in the world.
• No time wasted commuting between home and work.
• Top-notch tools, training, and colleagues.

About us

5CA is a global outsourcing partner providing 100% remote CX and PX, passionate agents, and data-driven insights. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.  

We’re work from home experts with 23+ years’ experience in gaming, digital services, and beyond. Our diverse global community is full of ardent gamers and digital natives, troubleshooting for brands they love, from home, in their languages.

We’re not just another brand gone remote. We do WFH right, have done it forever, and will do it forever.

As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and/or Instagram. For further details, please refer to our privacy policy.