Customer Support Agent (Greek Speaker)

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

⭐ Sofia Stars is growing tremendously, and we continue to conquer new countries!

🇬🇷 Now we're looking for Greek & English speaking Customer Support Agents to join our team and make his own contribution to our products.

🌇 Day Shift

Working Hours: 09 AM - 18 PM and 14 PM - 23 PM (with an option of working 17 PM - 02 AM) which is rotating each week; 

Working days: 5 days work, 2 days rest on a wish based schedule 1 month in advance;

OR

🌃 Night Shift

Working Hours: 23 PM - 09 AM 

Working days: 3 days work, 3 days off;

This job is ONLY Office Based, we do NOT consider remote options.

✅ Responsibilities:

✔️ Providing support in Greek and English by email and Live chats;

✔️ Processing with great attention to details and content;

✔️ Identifying clients' needs and proactively proposing solutions;

✔️ Focusing on customer expectations and satisfaction;

✔️ Working closely with our team to improve and establish the necessary processes.

✅ Qualifications:

✔️ Proficiency in Greek and English, both written and spoken;

✔️ Proactive person with good support/sales skills;

✔️ Strong communication and negotiation skills;

✔️ Attention to detail;

✔️ Previous experience as a support agent will be considered an advantage.

✅ Why Sofia Stars?

💰 Competitive salary and attractive bonus scheme - up to 50% monthly bonuses;

🍎 Monthly food vouchers (200 BGN);

💼 Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);

🌍 Working in a dynamic International company;

🚕 Taxi vouchers;

🌴 Up to 25 paid leave days;

🏥 Six additional days of undocumented sick leaves;

🎁 Birthday, wedding and newborn gifts;

⚽ Multisport card;

🧗‍♂️ Team-building events and activities;

🌆 Sunny, spacious office;

🍔 Food vouchers, breakfast, fruits, and snacks available in the office;

📈 Ability for career and professional growth within the company;

Ready to shine? Let’s make it real.