Coordinator Group Desk/ Group Reservations (m/f/d)

 

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

 

You're a pro when it comes to planning and behind-the-scenes magic? You believe that your work should be a place with personality and soul, where new ideas come to life? Then you are the missing olive to our Martini, the missing melody in our music and the heartbeat of our Rubyverse.

We are a fast-growing hospitality group with existing hotels and workspaces in some of Europe's most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury. Our Ruby Ninu Workspace and Corporate Office on the beautiful island of Malta, bundles together with the teams in Munich, all front office, marketing and revenue activities outsourced from the hotels. The central Group Desk department is responsible for handling group enquiries and bookings, as well as ensuring they are processed smoothly.

 

Join us and make it your own story

Trust us, you won't get bored, as you:

• process group enquiries from all our Ruby Hotels in our CRM (HubSpot)
• manage and monitor group bookings in the PMS (Opera Cloud) in accordance with our standards to ensure a smooth process
• will act as the direct point of contact for companies and agencies and as the link between our customers and our hotels
• are responsible for accounts receivable processing and invoicing
• help new staff get up to speed quickly through induction and training 
• monitor our operational standards, check that they are being adhered to, and further develop them

 

We've been waiting for you, since you have/are: 

• completed a vocational or a degree in hospitality management
• gained some initial experience in the (group) bookings and/or front office department; this would be an advantage but is not essential
• a warm and friendly manner, and your communication skills allow you to shine in every interaction
• an analytical and methodical approach, a high degree of independence, and a strong sense of responsibility and commitment to quality.”
• a keen sense for guests’ needs, embrace new ideas, and aren’t afraid to challenge the status quo.
• very familiar with the MS Office suite and have already worked with one or two booking systems
• a perfect command of English. Knowledge of French or German would be an advantage

 

What's in for you? That's how we groove: 

 

Ruby, Ruby, Ruby your style,  your smile, your ideas – bring your personality to work better togehter - t work, during team events or just because it’s Monday 😉	'Cause I'm having a good time less work, same money – for us, full-time means 35 hours and every hour counts From city lights to island vibes - our relocation service makes your move to Malta smooth LEGEN…wait for it…DARY Staff Rates –for you and your travel buddy
Money, Money, Money sharing is caring - thanks to our opening and profit-sharing bonus, your account will grow when Ruby grows no matter  how you get to work – a mobility allowance comes on top	Ain't no mountain high enough level up your game - Ruby takes you to the top   innovation is part of our DNA – Lean Luxury, paperless, cashless, … you name it

 

www.ruby-hotels.com/stories