Back to jobs

Director, Sales Operations

USA - Hoboken, NJ

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Position Summary  

NiCE is seeking a strategic, proactive, and results-driven Director, Sales Operations – You will play a critical role in structuring the GTM for the Americas sales team, and in providing insights to executive leadership through data analysis of team performance and existing processes. This leader will play a pivotal role in translating regional business strategy into actionable plans, aligning cross-functional efforts, and driving operational excellence across a high-performing and fast-paced organization. 

As a member of the Americas Business Operations leadership team, you will lead end-to-end go-to-market planning and operational execution across the region. This includes ownership of annual planning, forecast cadence, business reviews, and QBRs—ensuring strategic alignment and accountability across Sales, Marketing, Product, Finance, HR, and Enablement. The ideal candidate is a proactive problem solver with strong business acumen, capable of anticipating operational needs and taking initiative to drive meaningful outcomes. 

This leader will manage a team of at least two Sales Operations professionals and partner closely with senior stakeholders to drive cross-functional collaboration and performance. Proficiency in tools such as Salesforce and Power BI is essential to enable data-driven decision-making and operational transparency. 

This is a hybrid position and requires candidates to be in NiCE's Hoboken Office two days a week.


Key Responsibilities: 

  • Strategic Advisor to Sales Leadership 
    Serve as a trusted operational partner to Sales leaders in the Americas, providing insights and recommendations on strategic initiatives, performance trends, and business priorities. 
  • Sales Operations & Process Optimization

Identify and implement enhancements to operational processes, sales effectiveness, pipeline management, and resource allocation to improve business performance and scalability.  

Partner with sales management and sales executives in supporting day-to-day operational decisions such as go-to-market plans, accounts coverage, quota assignments, internal mobility, product assignments and territories structuring 

  • Involvement in developing, tracking and monitoring sales related KPIs such as pipeline generation, pipeline growth and development, and sales teams productivity to improve internal processes 

Present insightful business insights on an on-going basis to the Sales management team, operational improvement areas, and enforce implementation across sales 

  • Data-Driven Decision Support 

Enable operational transparency and performance improvement through accurate, timely dashboards, KPIs, and actionable insights using platforms like Salesforce and Power BI. Evaluate sales trends, records and performance by territories and product offerings against sales quotas at a regional, segment, territory and individual sales executive level to drive efficiency and improvements in our business operations 

  • Executive Level Communications 

Effective communication and partnership with senior executives and sales leadership 

  • Team Leadership & Development 

Inspire and lead a team of Sales Operations professionals, fostering a high-performance, collaborative, and people-first team culture aligned with NiCE’s core values. 

Qualifications: 

  • 8+ years of experience preparing complex operational and business analysis experience– preferably sales operations experience 
  • Experience in collaborating with business leaders and key stakeholders to deliver data-driven efficiency improvements 
  • Deep understanding of enterprise sales motions, go-to-market strategies, and cross-functional business dynamics 
  • Advanced analytical and problem-solving capabilities, with a strategic mindset and exceptional communication skills 
  • Self-starter with a proactive, adaptable approach and proven success operating in fast-paced, ambiguous environments 
  • Experience in a global technology company; Enterprise software company experience is strongly preferred 
  • Excellent data management and analysis capabilities 
  • Excellent presentation and communication skills 
  • Bachelor's degree required; MBA or relevant advanced degree preferred 

 

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

 

Create a Job Alert

Interested in building your career at NICE? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in NICE’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.