Customer Insights Representative - EMEA Enterprise

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

We’re looking for a Customer Insights Representative to join our Enterprise Support team in our Stockholm office.

You’ll be part of a humble and fast-moving team that helps our users shine during interactive presentations. Providing quality support to inspire our users at scale has been a key driver of Mentimeter’s success since the very beginning.

Role responsibilities:

As a Customer Insights Representative, your primary responsibility will be to respond to customer inquiries via chat and email. Your daily tasks will include:

• Responding to support requests from users worldwide, helping them create amazing interactive presentations (approx. 75% of your time, with occasional video call troubleshooting).
• Gathering and sharing insights from our Enterprise users with product, sales, and marketing teams.
• Assisting with administrative tasks, such as managing payments, qualifying refunds, handling resellers, and invoicing.
• Collaborating on initiatives within the support team, such as translating help articles and other resources to better support our global users.
• Working closely with our Sales team to identify potential inbound sales leads and business opportunities.

We believe you have:

• Business-level English with outstanding verbal and written communication skills.
• A minimum of 2 years of full-time experience in B2B (Business to Business) & Enterprise customer support. 
• A solid technical understanding of websites and browsers for troubleshooting with customers.
• A strong passion for supporting international customers with excellent problem-solving and communication skills.

Bonus points for:

• Experience working with enterprise customers (B2B) or in sales.
• Business-level German (spoken and written).
• Any other relevant experience in supporting global customers in a SaaS environment.
• Previous copywriting experience.

What resources do we have to support you:

• A support team of eleven dedicated colleagues.
• First-in-class support tools and scalable solutions such as resolution bots, saved replies, and a comprehensive help center.
• Robust onboarding and hands-on training.
• A beautiful office with everything you need to perform your best work.

Information for applicants:

To support our global user base, your working hours will rotate weekly, ranging from 08:00 - 17:00 to 10:00 - 19:00 (same hours for a full week).
We strongly believe in the power of teamwork! While we value being in the office for collaboration and mutual learning, we also offer flexibility. Our hybrid model allows you to work from home up for up to 2 days a week while spending at least 3 days a week collaborating and working with colleagues in our centrally located Stockholm office.

Please note that we are currently not able to provide work permit/visa sponsorship- or relocation assistance for this position.

Recruitment process:

• Alva Labs tests - Conduct a personality and logical ability test as part of the screening process
• Introduction interview - Meet TA partner for an introduction interview
• Business Case - Conduct a business case assignment to showcase your skills, knowledge and core competencies
• Competence interview - Meet the team at our office for an in-depth onsite interview
• Culture interview - Reflect more about our 5 core values and why you would be a great fit at Mentimeter

What Mentimeter can offer
At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance.

All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page

Culture at Mentimeter
At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.

Learn more about our culture by visiting our Culture page.
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