Customer Support Agent (Fixed-Term Contract)

 

 

WHO WE ARE AT BASH 

We are a team of leaders, bold thinkers and friends, and we’re on a mission to create remarkable omni-channel experiences for our customers.

We believe that by being Bold, Accountable, Simple and Human, our values will lead us forward, keeping us real, connected and directed.

By leveraging the power of technology and exceptional talent, we are building products that bring the physical and digital world together to create communities that prosper. This journey requires grit, ambition and teamwork as we transform SA retail for the better.

And we’re only just getting started. Now is the time to jump onboard.

 

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As we continue to grow, we’re looking for Customer Support Agents (Fixed-Term Contract) to join our dynamic Customer Support team. If you're passionate about delivering exceptional service, thrive in a fast-paced environment, and want to be part of a team that’s redefining retail in Africa — we’d love to hear from you.

WHAT YOU’LL DO:

• Managing customer expectations, requests, queries and concerns across a variety of communication channels (calls, emails, social media, chat)
• Able to adapt to customer expectations by reading their cues and framing assistance in the right way for them
• Work with third-party teams to resolve customer concerns within required SLA's
• Work in collaboration with other customer support teams to ensure a consistent and high-quality level of support.
• Increase customer happiness and retention by meeting and exceeding customer support service levels.
• Consistent and assertive across all interactions putting customers at ease
• Advocating to solve problems and find opportunities on behalf of the customer
• Achieve high-quality customer service by providing prompt, efficient, detailed and high-quality customer-oriented service.
• Delivering calm and smart decisions in high-pressure situations while paying attention to detail
• Support your teammates and colleagues with peer-to-peer learning and constructive feedback to encourage a positive working environment.
• Navigation, product knowledge, company rules, credit and eCommerce policies and account information
• To actively engage with stakeholders to ensure that all requests from customers are managed accurately and timeously
• To maintain the integrity of The Foschini Group’s image when dealing with customers
• Provide superior customer service across all communication channels

WHO YOU ARE:

This job is for you if you have:

• Matric Essential
• 2-3 Years Call Centre experience
• Can work full-time in the office, in the Parow area 
• Available to work rotational shifts Monday - Sunday, including Public Holidays
• eCommerce / Online shopping support experience is essential 
• Passionate about Customer Service
• Strong IT skills and a high level of comfort and agility in working on various software packages
• Exceptional listening, analysis, written and verbal skills
• Organized, detail-oriented, and able to multitask

Skills you already have:

• Able to maintain quality and speed with every customer engagement
• Strong organizational and time management skills.
• Internet savvy, familiarity with e-commerce.
• Must have a sense of urgency, be self-motivated, and be proactive.
• Friendly, polite, professional, and flexible.
• Ability to problem-solve.

 

JOINING THE BASH TEAM

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We empower our people to choose where they would like to do their best work, with the tools they need to get there but we also encourage our teams to travel so we can also make magic happen face to face. Our offices are a vibe, which doesn’t hurt. They are decked out to make collaboration easy and help our team create lasting connections with each other. We bring teams together for planning, celebration, ideation and onboarding, and more. 

BASH PERKS 

Our perks are supercharged by our intangible benefits, like the optionality that comes with building a hyper growth business, being surrounded by the best talent in the biz and building great products that wow our customers and drive growth for our country.

Best of the Best - The wealth of talent we have will surprise + inspire you

Security within a startup - The best of both worlds. TFG's buy-in lets us invest in the people and initiatives we believe in.

Agency and Optionality - Use the ambition and collective force of our talent to drive your career in the direction you dream.

Connection and Friendship - We make sure you connect, laugh and have fun with the team. Play hard, work hard vibes.

Top $$ - The best people, in the right roles, earning at the top tier.

Your Time - We’ve got generous paid holiday, wellbeing leave and even Birthday leave for you to enjoy when you need it.

Exclusive Shopping Discount - Save when you shop across over 500 brands in-store and on bash.com.